Senior Customer Success Manager, Americas

🕒 August 27

🌽 Illinois, New York – Remote

🌽 Illinois – Remote 🗽 New York – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Notabene

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

⚖️ Legal

📋 Compliance

Consulting • Legal • Compliance

Notabene is a company that provides comprehensive crypto compliance solutions, specializing in the FATF's Crypto Travel Rule. It offers a robust pre-transaction decision-making platform designed to identify and stop illicit activities before they occur. Notabene's SafeTransact platform integrates various compliance tools for end-to-end transaction verification, counterparty sanctions screening, and self-hosted wallet identification. The company also operates an expansive global network of VASPs, facilitating secure data transfers and compliance across multiple jurisdictions. Notabene is highly regarded for its enterprise-grade security and privacy measures, ensuring safe and compliant crypto transactions for its clients.

📋 Description

• Own enterprise customers from signature onward, including implementation, adoption, business reviews, renewal, and expansion • Map customer growth opportunities across adjacent business units, entities, regions, and products • Work with Sales to close net-new opportunities • Run renewals and upsells, including pricing, commitments, and discussions with economic buyers • Run business reviews early enough to shape renewal outcomes • Work directly with customer integration teams on API documentation, test calls, transaction and webhook data, and integration diagnosis • Guide customers through Travel Rule programs and stablecoin payment products • Keep long financial-institution implementations on track and maintain executive engagement • Build relationships across compliance, operations, engineering, and the C-suite • Bring customer and competitor insight to Product, Sales, and Marketing • Keep HubSpot records current • Participate in some on-call duty outside office hours

🎯 Requirements

• Based in the US, able to cover AMER customers • Senior experience in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or another complex technical market, owning enterprise customers • Comfort with technical products, including working through API documentation, reading requests and responses, diagnosing integrations, and communicating with customer engineers • Experience running renewals and upsells, negotiating pricing, and carrying a retention or expansion number • History of growing existing customers and working with Sales on surfaced opportunities • Ability to own details independently and act without waiting for established processes • Patience for enterprise sales and implementation cycles • Experience across the full customer lifecycle, from onboarding through expansion • Good judgement with people and genuine interest in solving customer problems • Credibility with integration engineers and CFOs • Ability to work autonomously • Nice to have: Travel Rule, stablecoin payments, or digital asset compliance experience • Nice to have: experience at a company that moved up-market into enterprise • Nice to have: solutions engineering, implementation, or technical account management background • Nice to have: experience with banks and regulated financial institutions entering digital assets • Nice to have: experience building Customer Success processes and playbooks from scratch

🏖️ Benefits

• Remote work arrangement • Global, distributed team across 14 countries