Director, Field Enablement – Adoption

🕒 June 9

🇺🇸 United States – Remote

💵 $160.3k - $297.7k / year

⏰ Full Time

🔴 Lead

👔 Director

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Logo of Novartis

Novartis

10,000+ employees

Founded 1996

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Novartis is an innovative medicines company dedicated to reimagining medicine to improve and extend people’s lives. With a presence in over 250 million patients worldwide, Novartis focuses on harnessing scientific breakthroughs to develop transformative, high-value treatments in areas such as cardiovascular, renal and metabolic diseases, immunology, neuroscience, and oncology. The company is committed to diversity, equity, and inclusion, and aims to create a positive impact through societal contributions and environmental sustainability efforts. Furthermore, Novartis engages in research collaborations and embraces modern technology platforms to advance their research and development capabilities, making them a leader in the global healthcare industry.

📋 Description

• Lead, coach, and develop a team of Field Enablement & Adoption leaders • Build team capability in workflow-first enablement, AI-assisted experiences, role-based learning, and reinforcement strategies • Own field readiness and adoption strategies for new tools, workflows, and AI-enabled capabilities • Deliver scalable enablement programs including learning series, role-based training, office hours, and sandbox environments • Prepare field teams to practice new workflows and tools in realistic environments before live use • Introduce AI-enabled workflows with clear intent, guardrails, trust, and usability considerations • Translate emerging digital and AI capabilities into practical field experiences • Define and track adoption and readiness signals such as usage patterns, confidence indicators, and friction points • Establish field feedback loops to identify enablement, workflow-fit, or reinforcement adjustments • Partner with Field Intake and Business Requirements, Experimentation and Pilots, and Enterprise Delivery teams

🎯 Requirements

• Bachelor’s degree required from 4-year college or university • 8+ years’ experience in digital enablement, workflow transformation, product adoption, or execution-focused roles in complex, matrixed organizations • Experience in pharmaceutical, biotech, healthcare, or similarly structured industries, or other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors • Proven people-leadership experience, including building and developing field-facing teams • Strong technical fluency across modern digital tools, workflow platforms, and AI-assisted experiences • Demonstrated ability to translate technology into practical changes in how work gets done • Excellent stakeholder leadership and communication skills • STEM, Engineering, Computer Science, Information Systems, or equivalent technical background strongly preferred • Experience supporting large, geographically dispersed field or customer-facing organizations desirable • Hands-on experience with sandboxes, role-based learning, and continuous reinforcement desirable • Must be able to work in the U.S.; company will not sponsor visas for this position

🏖️ Benefits

• Performance-based cash incentive • Eligibility to be considered for annual equity awards, depending on the level of the role • Comprehensive health, life and disability benefits • 401(k) with company contribution and match • Vacation, personal days, holidays and other leaves • Reasonable accommodation for individuals with disabilities

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