Global Partner Programs and Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Nozomi Networks

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🏭 Manufacturing

🎖️ Defense

📦 Logistics

Manufacturing • Defense • Logistics

Nozomi Networks is a leading provider of industrial cybersecurity solutions, delivering unparalleled asset intelligence, threat detection, and AI-driven insights. Specializing in cybersecurity for operational technology (OT) and Internet of Things (IoT), Nozomi Networks offers solutions such as asset inventory management, threat detection and response, risk and vulnerability management, and continuous network monitoring. The company serves a wide range of industries including energy, manufacturing, and utilities, ensuring their ICS and SCADA systems are protected. Nozomi Networks is recognized for its deep expertise in protecting critical infrastructure and operational technology, with strong compliance with cybersecurity standards.

📋 Description

• Own the Nozomi Networks Partner Program end to end, including its structure, benefits, incentives, policies, and operational processes • Define the multi-year partner program strategy and roadmap, benchmarked against competitive OT/IoT and adjacent security vendor programs • Shape distributor program tiers and economics and launch emerging programs such as an Authorized Assessment Partner track • Design and govern the partner tier model, including qualification criteria, benefits, discounts, advancement/demotion mechanics, annual reviews, and partner-facing scorecards • Run structured partner feedback through a partner advisory council, NPS/CSAT, or similar mechanism • Design and maintain the partner enablement curriculum, competency and certification requirements, and partner LMS content calendar • Own the partner portal, self-service resource center, deal-registration workflow, and PRM UX/roadmap with IT and the PRM vendor • Build and publish program guides, benefit summaries, logos, badges, and partner-facing communications • Launch and manage the Partner Rewards Program and SPIFF campaigns • Manage MDF, NFR, partner training allowances, and certification-linked benefits • Own partner portal terms, conditions, and program policies with Legal; lead annual partner reviews, onboarding, tier changes, and offboarding • Maintain internal Partner Program processes and procedures and champion Salesforce data hygiene • Track partner program metrics and build reporting and financial models, delivering insights and recommendations to channel leadership and executives • Equip Partner Account Managers with tools, templates, and communications • Support partner marketing, swag and recognition programs, and industry award submissions • Promote transparency, trust, and accountability

🎯 Requirements

• 7+ years of experience in channel or partner programs, channel operations, or alliances at a B2B technology company; cybersecurity experience strongly preferred • Proven track record designing and launching global partner programs, including tiering, benefits, discounts, MDF, NFR, and incentive/SPIFF programs • Working knowledge of two-tier distribution models, reseller and MSSP economics, and partner contracting • Strong operational and analytical skills, including advanced Excel and program financial modeling • Hands-on experience with Salesforce and partner relationship management (PRM) or partner portal platforms • Exceptional written communication, with the ability to turn complex policies into simple, publish-ready content • Ability to lead cross-functional initiatives with Legal, Finance, Marketing, and Sales without direct authority • Comfort operating across time zones and cultures with a global partner base • A bias for simplicity, structure, and scalable processes • Ability to operate in high-trust, high-confidentiality environments • Successful candidates will be subjected to background verification checks

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) plan with employer matching program • Flexible paid time off • Paid holidays • Paid parental leave • Health & Wellness benefits • Financial benefits • Work-Life Balance benefits • Unparalleled Flexible Time-Off

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