IT Support Specialist

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N-Power Medicine, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

N-Power Medicine, Inc. is a company focused on transforming the drug development process within the oncology field through an innovative clinical trial platform. Their solutions aim to accelerate oncology drug development by providing comprehensive, standardized data collection, expert staffing support, and real-time analysis capabilities. N-Power Medicine partners with oncologists, biopharma companies, and patient advocacy groups to overcome the challenges of slow drug development, limited clinical trial access, and suboptimal real-world data. By leveraging their N-Power Platform, they aim to unlock critical insights from routine care data, improve clinical trial adoption, and empower oncology practices to become high-performing research centers.

📋 Description

• Manage corporate IT systems • Tier 1 & 2 troubleshooting of hardware and software issues related to internal IT within a remote environment • Manage applications within the organization • Patching of laptops to stay compliant and to maintain high performance via use of Iru MDM solution • Use of Jira ticketing system to provide support to staff • Ensure security of data including enforcement of MFA and SSO • Support audio/video issues using Zoom • Inventory stock • Additional duties and responsibilities as required

🎯 Requirements

• 3+ years of hands-on experience in IT is required for this position • Excellent verbal and written communication skills • Experience with Atlassian, Google Workspace Enterprise Plus, Iru, Microsoft O365, Okta, macOS, Cisco Umbrella, Cortex Cloud, VPN, Palo Alto Networks StrataCloud, Cisco Meraki, and Zoom • Prefer candidates with Healthcare industry experience with an understanding of HIPAA, PHI and PII • Proven ability as an IT support specialist in a fast-paced environment • Understanding of HIPAA regulation and policies governing PHI and PII (preferred) • Knowledge of Google Workspace Enterprise Plus • Excellent knowledge of technical management and of computer hardware/software systems including expert level experience with iOS and macOS Apple devices - Microsoft Windows device knowledge is also a plus • Experience with security applications for macOS devices including Iru, Cisco Umbrella, Cortex -Cloud, VPN, and Okta SSO is a plus • Experience with technology rollouts • Experience with use of Atlassian products (Confluence and Jira) • Ability to constantly and effectively manage competing priorities. Collaborate with key stakeholders in the organization to deliver awesome IT service

🏖️ Benefits

• Health insurance • 401K plan • Flexible work hours • Paid time off • Discretionary annual bonus