Salesforce Business Analyst

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NPR

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

📱 Media

🤝 Non-profit

🌍 Social Impact

💰 $4.7M Grant on 2020-05

Media • Non-profit • Social Impact

NPR is a nonprofit organization dedicated to providing breaking news, analysis, music, arts, and podcasts. As a prominent figure in journalism, NPR covers top stories in U. S. and world news, politics, health, science, business, and culture. Among its many offerings, NPR is known for its diverse range of podcasts and programming that include news, music, and cultural topics, thereby fulfilling its mission of public service journalism and cultural exploration.

📋 Description

• Facilitate collaborative workshops with stakeholders across NPR to elicit, analyze, and document business processes and functional requirements. • Author clear, actionable user stories, acceptance criteria, and comprehensive process maps to guide development efforts. • Partner closely with Product Managers to evaluate incoming business requests, assess strategic value, and prioritize the Salesforce backlog. • Collaborate with Senior Salesforce Administrators and Developers to design scalable solutions that optimize platform capabilities while safeguarding data model integrity. • Partner with technical teams to assess how new requirements affect existing platform architectures, upstream/downstream integrations, and dependent business systems. • Design user acceptance testing (UAT) scripts, coordinate testing cycles, and author end-user training materials to ensure seamless feature adoption. • Serve as a functional lead on project teams, tracking project health, proactively managing delivery timelines, and keeping key stakeholders aligned. • Promote platform standards and Salesforce-native best practices across cross-divisional teams to minimize technical debt. • Cultivate trusted partnerships with internal departments and cross-functional technology peers, fostering an environment of collaboration and mutual support.

🎯 Requirements

• Minimum of four (4) years of dedicated experience in business analysis, requirements translation, and functional design within the Salesforce ecosystem. • Solid working knowledge of core Salesforce capabilities, configuration options, security models, and declarative automation tools. • Demonstrated success leading or driving functional phases of cross-functional Salesforce projects from discovery through to deployment. • Proven ability to facilitate requirements-gathering sessions with non-technical business partners and translate operational needs into technical specifications. • Salesforce Certified Business Analyst certification

🏖️ Benefits

• access to health and wellness • paid time off • financial well-being • medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings