Clinical Care CCM LVN

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Nsight Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $75k Seed Round - Nsight Health on 2024-02

Consulting • Logistics • Healthcare

<Nsight Health> is a healthcare technology and services company that provides fully managed remote care programs — including Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Principal Care Management (PCM), Behavioral Health Integration (BHI), and Remote Therapeutic Monitoring (RTM). Nsight partners with providers, health systems, ACOs, health plans, and life sciences organizations to deliver 24/7 clinically managed monitoring using FDA‑cleared devices, multi‑EHR integrations, and a U. S. -based clinical team, with turnkey enrollment, device logistics, and CMS-compliant documentation and reimbursement support. The company emphasizes outcomes, scalability, pay-for-performance models, and white‑label options for practices seeking to expand remote care without increasing internal staff or infrastructure.

📋 Description

• Operate in a high-volume clinical call center environment handling inbound and outbound telephonic patient interactions • Conduct 70–90 outbound patient calls per day to check in and address health concerns • Handle and triage inbound calls based on clinical urgency • Route non-clinical calls to appropriate departments • Conduct and document monthly Chronic Care Management care-plan calls • Develop and educate patients on care plans • Perform Behavioral Health Integration assessments • Assist patients with medical device troubleshooting • Coordinate patient care with providers via telephone • Document patient interactions in the clinical platform in real time • Meet or exceed care quality, patient engagement, call handle time, response time, and protocol adherence metrics • Adapt to changing call volumes, priorities, clinical processes, and workflows • Perform CCM adherence calls, patient onboarding calls, and comprehensive chart reviews • Maintain compliance with company policies and applicable regulations • Perform other duties as assigned

🎯 Requirements

• Active LPN/LVN Compact License required • Strong communication and organizational skills • Proficient with computers, EMRs, and telehealth tools • Passionate about patient care, with empathy and compassion • Passion for patient teaching • At least 1 year of nursing experience preferred • RPM, telehealth, or chronic care experience is a plus • Previous call center, teleservice, or high-volume phone-based work experience preferred • Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload • Hardwired internet connection required • Speed test submission required during the offer process • Private, HIPAA-compliant workspace • Ability to work Monday through Friday, 11:00 AM–8:00 PM Eastern Time • Mandatory attendance for four-week training, Monday through Friday, 9:00 AM–6:00 PM Eastern Time • Genuine curiosity about AI and comfort using tools such as Claude, ChatGPT, and workflow automation platforms for clinical documentation and care coordination

🏖️ Benefits

• Evening differential: +$1.50/hour for hours worked after 7:00 PM • Late-night differential: +$2.00/hour for hours worked after 10:00 PM • Weekend differential: +$1.50/hour for all hours worked Saturday and Sunday • Sign-on bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance • Monthly bonus potential: up to $1,500 • 5% bilingual pay allowance • 11 paid company holidays annually • Paid Time Off (PTO) • Medical, dental, vision, and supplemental insurance options • 401(k) plan with 3.5% company match • Company-provided equipment