Clinical Care RPM LVN

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Nsight Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $75k Seed Round - Nsight Health on 2024-02

Consulting • Logistics • Healthcare

<Nsight Health> is a healthcare technology and services company that provides fully managed remote care programs — including Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Principal Care Management (PCM), Behavioral Health Integration (BHI), and Remote Therapeutic Monitoring (RTM). Nsight partners with providers, health systems, ACOs, health plans, and life sciences organizations to deliver 24/7 clinically managed monitoring using FDA‑cleared devices, multi‑EHR integrations, and a U. S. -based clinical team, with turnkey enrollment, device logistics, and CMS-compliant documentation and reimbursement support. The company emphasizes outcomes, scalability, pay-for-performance models, and white‑label options for practices seeking to expand remote care without increasing internal staff or infrastructure.

📋 Description

• Manage high-volume inbound and outbound telephonic patient interactions in a centralized clinical call center • Conduct 70–90 outbound calls per day to check in on patients and address health concerns • Handle inbound calls, triaging and routing them according to clinical urgency • Route non-clinical calls to appropriate company departments • Monitor and respond to Remote Patient Monitoring alerts in real time • Escalate clinical concerns when indicated • Collaborate with providers to coordinate timely patient care by telephone • Perform monthly wellness assessments and comprehensive chart reviews • Document all patient interactions in the clinical platform in real time • Meet or exceed care quality, patient engagement, call handle time, response time, and protocol adherence metrics • Pivot among RPM adherence, onboarding, and chart review workflows to support departmental goals • Maintain compliance with company policies and applicable regulations • Perform other duties as assigned

🎯 Requirements

• Active compact LVN/LPN license required • Proficient with computers, EMRs, and telehealth tools • Strong communication and organizational skills • Demonstrated AI fluency; actively uses tools such as Claude, ChatGPT, or workflow automation in daily work • Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions • Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets • Ability to multitask across multiple technology platforms simultaneously • Minimum internet speed of 50 Mbps download / 10 Mbps upload • Hardwired internet connection required; no Wi-Fi • Speed test submission required during the offer process • Private, HIPAA-compliant workspace • Availability to work rotating holidays throughout the year • Mandatory coverage of a minimum of two weekends per month • Attendance at mandatory four-week training, Monday through Friday, 9:00 AM–6:00 PM Eastern Time • At least 1 year of nursing experience preferred • RPM, telehealth, or chronic care experience is a plus • Prior call center or high-volume telephonic care experience preferred • Familiarity with RPM devices such as blood pressure cuffs, glucometers, pulse oximeters, and weight scales preferred

🏖️ Benefits

• Evening differential: +$1.50/hour for hours worked after 7:00 PM • Late-night differential: +$2.00/hour for hours worked after 10:00 PM • Weekend differential: +$1.50/hour for all hours worked Saturday and Sunday • $1,500 sign-on bonus paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance • Monthly bonus potential of up to $1,500 based on patient engagement and performance goals • 5% bilingual pay allowance • 11 paid company holidays annually • Paid Time Off (PTO) • Medical, dental, vision, and supplemental insurance options • 401(k) plan with 3.5% company match • Company-provided equipment • Four-day work week structure with 10-hour shifts • Remote employment • Private HIPAA-compliant workspace • Comprehensive four-week training program