EVP, Customer Success

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nsight Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 $75k Seed Round - Nsight Health on 2024-02

SaaS • B2B

<Nsight Health> is a healthcare technology and services company that provides fully managed remote care programs — including Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Principal Care Management (PCM), Behavioral Health Integration (BHI), and Remote Therapeutic Monitoring (RTM). Nsight partners with providers, health systems, ACOs, health plans, and life sciences organizations to deliver 24/7 clinically managed monitoring using FDA‑cleared devices, multi‑EHR integrations, and a U. S. -based clinical team, with turnkey enrollment, device logistics, and CMS-compliant documentation and reimbursement support. The company emphasizes outcomes, scalability, pay-for-performance models, and white‑label options for practices seeking to expand remote care without increasing internal staff or infrastructure.

📋 Description

• Design and implement a scalable CS operating model across the Ciullo, Inc. portfolio, starting with Nsight Health and expanding to Nsure, Nvera, and Prvnt as the role matures. • Build the playbooks, onboarding frameworks, QBR structures, escalation protocols, and expansion motion that shift the CS function from reactive account management to proactive client partnership. • Establish a unified client health scoring system and own the metrics that matter: net revenue retention, gross revenue retention, time to value, expansion rate, churn rate, and customer satisfaction scores. • Serve as the executive CS leader across all Ciullo, Inc. portfolio companies, adapting strategy and methodology to the distinct client types, sales cycles, and service models of each business. • Understand the different economics of each entity, build bridges where shared clients or cross-sell opportunities exist, and consolidate performance reporting across the portfolio into a single executive view that gives leadership a clear, honest read on client health, risk, and growth potential at any given moment. • Recruit, develop, and lead a high-performing CS team across the portfolio including CS Managers, Account Managers, and Client Success Representatives embedded within each entity. • Personally own the highest-level client escalations across the portfolio, including those raised by sophisticated physicians who elevate their concerns to the executive team. • Own net revenue retention across the portfolio as your primary performance metric. • Build the data infrastructure that gives the CS team real-time visibility into client health across all portfolio companies, reducing reliance on manual reporting and reactive problem detection.

🎯 Requirements

• 10 or more years of experience in Customer Success, Client Services, or Account Management with at least 4 years in a senior or executive CS leadership role • Proven experience scaling a CS function inside a fast-growing company, ideally one that was doubling or tripling annually and where infrastructure had not kept pace with growth • Demonstrated ability to manage CS across multiple client types, service models, or business lines simultaneously with the discipline to tailor approach while maintaining operational consistency • Direct experience building CS systems from early-stage foundations including playbooks, health scoring models, QBR frameworks, onboarding programs, and expansion motions built for scale • Strong financial and commercial acumen; you understand unit economics, you know what net revenue retention means at the business level, and you can speak to the executive team in those terms • Experience working across or within a healthcare services or healthcare technology environment; you understand the complexity of healthcare buyer relationships and the stakes involved in client retention in this industry • Track record of building and leading teams across remote environments with high accountability and consistent performance standards • High AI fluency with active, working knowledge of AI tools in your daily professional workflow • Strong analytical ability to build a health scoring model, diagnose a retention problem at the root cause level, and present a data-backed plan for fixing it.

🏖️ Benefits

• Unlimited PTO • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment