Patient Monitoring, LVN

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🕒 July 21

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Nsight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1910

📡 Telecommunications

💰 Undisclosed on 2019-02

Telecommunications

Nsight is a Wisconsin- and Upper Michigan-focused telecommunications holding company and service provider that owns brands including Cellcom, Nsight Telservices, and Nsight Tower. The company emphasizes customer-focused operations, employee development, community involvement and investor relations, offering telecom services, network infrastructure and related support across its operating sites.

📋 Description

• Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift. • Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day). • Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment. • Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience. • Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows. • Collaborate with providers to coordinate timely and effective patient care via telephonic communication. • Perform monthly wellness assessments and complete comprehensive chart reviews. • Accurately document all patient interactions in our clinical platform in real time. • Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards. • Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals. • Maintain compliance with company policies and applicable regulations. • Perform other duties as assigned.

🎯 Requirements

• Active compact LVN/LPN license required. • Proficient with computers, EMRs, and telehealth tools. • Strong communication and organizational skills. • Demonstrated AI fluency – actively uses tools such as Claude, ChatGPT, or workflow automation in daily work. • Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions. • Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets. • Ability to multitask across multiple technology platforms simultaneously. • At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus). • Prior call center or high-volume telephonic care experience. • Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales).

🏖️ Benefits

• Competitive base pay of $24–$26 per hour. • Shift Differentials: Evening Differential: +$1.50/hour for hours worked after 7:00 PM. • Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM. • Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday. • Additional Compensation: Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. • Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals. • 5% Bilingual Pay Allowance. • 11 Paid Company Holidays annually. • Paid Time Off (PTO). • Medical, Dental, Vision, and supplemental insurance options. • 401(k) Plan with 3.5% Company Match. • Company-provided equipment.