Service Desk Technician – Application Support

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Netsmart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1973

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Netsmart is a leading provider of comprehensive EHR solutions tailored for a wide range of care settings, especially in behavioral health, addiction treatment, autism, geriatrics, and intellectual and developmental disabilities. The company offers a range of software products that streamline operations, enhance care coordination, and promote value-based care across healthcare communities. In addition to EHRs, Netsmart provides technology solutions for care coordination, telehealth, population health management, and revenue cycle management, aiming to support the delivery of integrated and person-centered care. Their solutions are used in a variety of sectors including human services, post-acute care, and public health, making Netsmart a significant player in the healthcare technology industry.

📋 Description

• Partner with clients to keep Netsmart solutions performing at their best • Troubleshoot and resolve complex application issues • Support application configuration and functionality • Manage incidents and service requests • Communicate with clients to ensure work is completed to their satisfaction • Escalate service requests as required • Address and resolve basic incidents and requests • Enter quality information into tickets and accurately capture data • Complete follow-up and follow-through on all tickets • Contribute to self-help knowledge bases • Document typical requests, incidents, resolutions, and workaround procedures • Demonstrate consistent and proper use of the ticketing system • Identify and recommend customer support best practices • Balance high-volume productivity demands with analytical troubleshooting and problem resolution

🎯 Requirements

• High school diploma or GED • At least 1 year of IT support experience in a professional services environment, including use of a ticketing system • Customer-focused skills, including active listening and ability to interpret IT-related client issues and communicate resolutions/troubleshooting tasks • Clear, concise, and professional written communication skills • Thorough knowledge of and troubleshooting experience with PC hardware and peripherals • Organizational skills to balance and prioritize work • Ability and willingness to quickly learn new skills • Ability to handle confidential information responsibly and exercise sound judgment • Efficient and accurate typing skills • Ability and willingness to participate in an alternate work schedule, including non-traditional hours or workdays • Ability to frequently communicate with internal, external, and executive personnel and exchange accurate information • Legally authorized to work in the United States • Preferred: Associate's or Bachelor’s degree • Preferred: MCP, ITIL, or CompTIA certifications

🏖️ Benefits

• Full-time employment • Pre-employment background check and drug screen provided at Netsmart’s sole expense • Equal employment and advancement opportunities • Inclusive and diverse workplace • No work visa sponsorship provided

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