Senior Vice President, Customer Success, Account Management and Delivery

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🕒 September 8, 2025

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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NucleusTeq

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

NucleusTeq is a software services, solutions, and products company that empowers and transforms businesses worldwide, particularly Fortune 1000 clients, through a wide array of digital technologies. The company specializes in enterprise data transformation, cloud adoption, big data analytics, AI and ML services, enterprise automation using RPA, blockchain solutions, and the development of CRM and ERP systems. NucleusTeq is recognized as one of the top big data consulting companies in the US and operates multiple innovation labs and global delivery centers. With a focus on unleashing efficiency and accelerating innovation, NucleusTeq provides comprehensive solutions tailored for major industries, including finance, healthcare, and manufacturing, aiming to optimize operations and drive measurable results.

📋 Description

• Own all existing accounts globally and be accountable for revenue retention, expansion, and organic growth. • Drive new-logo acquisitions in partnership with Sales; co-own expansion and new-logo pipeline with the CRO. • Own end-to-end customer lifecycle including Account Management and Delivery organizations (PMO/Engagement Management) to ensure outcomes are achieved on time, on budget, and at target margins. • Standardize executive Success Plans per account and run EBR/QBR cadences; define health scoring and automate alerts. • Own delivery governance (PMO): SOW hygiene, change control, risk/issue management, executive escalations, and ensure on-time/on-budget delivery and target margins. • Build the Land→Adopt→Expand playbook linking value hypotheses to adoption milestones and commercial expansion. • Instrument CRM/CS platforms with SLAs, handoffs, forecasting hygiene, and attribution rules; define regional operating rhythms. • Recruit, mentor, and scale high-performing leaders; foster a customer-first, revenue-aware culture.

🎯 Requirements

• 15+ years in customer-facing, revenue-owning roles (Customer Success, Account Management, Sales, Consulting/Delivery); 8+ years leading global teams. • Proven track record hitting NRR/GRR and net-new ARR targets; strong renewal/expansion negotiation acumen. • Delivery leadership experience owning PMO/engagement governance, utilization/margins, and complex program execution. • Expertise across Cloud (AWS/Azure/GCP/OCI), Data & Analytics, and AI/ML services; ability to tie technical value to commercial outcomes. • Operational rigor in RevOps/CS Ops, forecasting, coverage models, quota planning, and executive reporting. • Executive presence with C-suite stakeholders; excellent communication and customer advocacy skills. • Bachelor’s degree required; MBA or technical graduate degree is a plus.

🏖️ Benefits

• Competitive base + performance bonus tied to NRR/GRR/ARR; equity eligible. • Industry-leading health, dental, vision; 401(k) match; generous PTO and profit-sharing. • Learning stipend and certifications; leadership development and succession planning.