Call Agent

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Nurse Triage

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

📡 Telecommunications

B2B • Telecommunications

Nurse Triage is an RN-owned provider of telephone triage and telehealth nursing services that offers after-hours clinical advice, documentation, and billing support to physician practices and healthcare providers. The company uses standardized triage protocols (Barton Schmitt via ClearTriage), delivers immediate electronic patient-call reports to client offices, staffs licensed RNs with pediatric, ER, ICU, and specialty experience, and emphasizes continuity of care and close collaboration with practices across multiple specialties. NTTS also recruits and supports remote, HIPAA-compliant teletriage nurses and maintains quality assurance and tailored service arrangements for practices primarily in the eastern United States.

📋 Description

• Handles inbound calls from patients of private medical practices, managed care organizations, and military treatment facilities. • Answers inbound calls and responds to incoming calls from patients regarding medical advice, questions and inquiries. • Places inbound calls into a call queue and registered nurses select the calls to make outbound calls to handle the patients medical questions, requests and inquiries. • Responsible for making outbound calls at times to set appointments and gather survey data.

🎯 Requirements

• Open availability: Monday through Sunday. 5 p.m. to 8 a.m. • Experience in dealing with the public. • Medical Call center background a plus • Excellent communication skills, including verbal with proper grammar. • Ability to work with others in a close manner. • Good computer skills. • Good multi-tasking skills. • Technical expert in related computer applications. • Able to react effectively and calmly in emergencies. • Able to maintain customer confidentiality.