AVP Collections – Loss Mitigation

Job not on LinkedIn

🔥 23 hours ago

🐻 Alaska, Arizona, +6 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🤠 Texas – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $79.4k - $141.1k / year

⏰ Full Time

🔴 Lead

📞 Collections

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nuvision Federal Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💸 Finance

💰 $2.5M Grant - Nuvision Federal Credit Union on 2023-04

Banking • Finance

Nuvision Federal Credit Union is a member-focused, Southern California-based credit union that provides retail and business financial services. It offers a broad range of products including checking and savings accounts, IRAs and certificates, consumer and commercial lending (auto, mortgage, RV/boat, personal, student, home equity, and commercial loans), credit cards, insurance products, and digital banking tools (mobile deposit, Zelle, an AI phone assistant). The institution emphasizes member ownership, financial wellness resources, branch and ATM access, and online/digital services for members.

📋 Description

• Plans, controls and directs the day-to-day operations of Collections – Loss Mitigation staff. • Contacts members with delinquent loans to obtain payments and arrange payment schedules. • Administers repossession and foreclosure procedures for delinquent collateralized loans. • Prepares detailed reports and presents to Executive Leadership and Credit Committees. • Assigns charged-off loans to collection agencies and civil litigation. • Ensures fair and accurate credit reporting and timely dispute responses. • Manages loans assigned for legal collections and loans in bankruptcy status. • Oversees recovery efforts for charged-off obligations. • Prepares monthly, weekly and daily collection reports. • Manages a professional collections team and implements process improvement initiatives. • Monitors and reports collections and Loss Mitigation activities and conducts monthly quality and production audits. • Ensures inbound and outbound call coverage and allocates resources in a regional call center environment. • Monitors employee performance standards and service levels. • Leads, coaches, trains and develops team members; conducts evaluations and recommends personnel actions. • Maintains and develops policies and procedures and ensures compliance. • Manages repossession processes and maximizes returns on repossessed and foreclosed assets. • Reviews bankruptcy accounts and monitors reports and agreements. • Manages credit report dispute responses within required timeframes. • Utilizes analytics to forecast recoveries. • Supports special projects and continuous improvement activities. • Maintains confidentiality of member and sensitive information.

🎯 Requirements

• Four years of related experience; or a combination of education, experience and training is required. • Minimum of 3 years of management experience required. • Experienced track record of high recoveries to offset gross charge off. • Managing specialty areas including on legal and bankruptcy. • Comprehensive collection knowledge of all areas of collection including bankruptcy repossessions, liquidations and foreclosures. • Knowledge of workforce management administration to coordinate work schedules for staff. • Comprehensive knowledge of products and services. • Thorough knowledge of applicable law, regulation, compliance practices and Credit Union Procedures including, but not limited to the Fair Debt Collection Practive Act. • Proficient with computers and computer software applications with advanced proficiency in Microsoft Office and ability to create reports. • Ability to handle difficult/irate escalated calls. • Ability to analyze, utilize critical thinking skills and solve problems relative to Collections needs. • Ability to coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion. • Ability to work in a fast paced goal oriented environment. • Ability to compose, provide and interpret reports either through Excel or Prism. • Experience in financial institutions and knowledge of financial services is preferred. • Education equivalence to a 4 year college degree or completion of a specialized course study or trade school or comparable combination of education, experience and training.

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Flexible Spending Account • 401(k) Matching • Paid Time Off • Training Provided • Tuition Reimbursement