Unified Communications Engineer – Teams, Zoom, Webex

🔥 1 minute ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NUWAVE Communications, Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

📡 Telecommunications

🤝 B2B

☁️ SaaS

Telecommunications • B2B • SaaS

NUWAVE Communications, Inc. is a leading provider of telecommunications solutions that empowers businesses by simplifying their unified communications (UC) lifecycle management through its innovative cloud platform known as iPILOT. The company offers extensive support for Microsoft Teams, Zoom Phone, and Webex Calling, facilitating seamless integration of various communication services. With over 20 years of experience, NUWAVE aims to improve operational efficiencies and ensure privacy, security, and compliance for its clients through comprehensive lifecycle management and advanced telecommunications services.

📋 Description

• Lead customer onboarding and deployment engagements for Microsoft Teams Phone, Zoom Phone, and Webex Calling environments. • Serve as the primary technical resource during customer implementation and migration projects. • Conduct onboarding workshops, discovery sessions, technical training, and solution reviews. • Design and execute migration plans from legacy PBX and UC platforms. • Guide customers through best practices for cloud voice adoption and administration. • Deploy and validate third-party integrations. • Troubleshoot complex voice, provisioning, routing, licensing, SBC, and integration issues. • Configure and support Direct Routing, Operator Connect, Zoom Phone & Webex Calling. • Support call flow design, voice migrations, and enterprise telephony deployments. • Collaborate with internal engineering, support, and operations teams to resolve customer issues and improve customer onboarding experiences. • Act as a technical escalation point for customers and partners. • Build strong relationships through exceptional communication and problem-solving. Translate complex technical concepts into clear business outcomes. Advocate for customer needs while maintaining operational excellence. Deliver a high-quality onboarding and customer experience from project kickoff through production deployment.

🎯 Requirements

• 3+ years of hands-on administration, engineering, or consulting experience with one or more of the following: Microsoft Teams Phone, Zoom Phone, Webex Calling. • Deep expertise in at least one of the above platforms. • Experience working directly with customers in: Implementations, Migrations, Onboarding, Technical consulting, Customer success. • Experience supporting or integrating solutions such as: Compliance call recording, SMS and messaging platforms, Contact center solutions, UCaaS and cloud communications integrations. • Excellent troubleshooting and analytical skills. • Outstanding verbal and written communication abilities. • Ability to confidently lead customer-facing meetings, workshops, and technical presentations. • Preferred: Microsoft Teams Administrator or Teams Voice certifications. Zoom Phone certifications. Webex Calling certifications. Experience with SaaS platforms and cloud-based service delivery. Experience working with telecom service providers, MSPs, UCaaS providers, or technology partners. Familiarity with APIs, automation, provisioning workflows, or integration platforms. Experience with SBCs, SIP trunking, carrier services, or enterprise telephony migrations.

🏖️ Benefits

• Remote-first environment with opportunities for professional growth, certification development, and career advancement • Help customers transform the way they deliver and manage cloud communications • Work alongside recognized specialists in Teams, Zoom, Webex, telecom, and UC automation • Participate in a culture that values technical curiosity, ownership, and continuous learning • Expand beyond a single platform and become a multi-platform UC expert