Director, Operations

🔥 0 minutes ago

🌪️ Oklahoma, Texas – Remote

🌪️ Oklahoma – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NXTPoint Logistics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

NXTPoint Logistics is a leading third-party logistics (3PL) company that provides comprehensive end-to-end supply chain solutions. Their services range from warehousing, distribution, and fulfillment, to transportation and final mile delivery. NXTPoint Logistics leverages market-leading technology and extensive industry expertise to offer tailored, scalable solutions that enhance efficiency, service, and profitability for clients across various sectors such as e-commerce, hospitality, healthcare, and gaming. With a strong focus on quality, health, and safety, NXTPoint Logistics delivers flexible and customized logistics services, ensuring the highest level of care and strategic insights for its clients worldwide.

📋 Description

• Lead day-to-day execution across assigned Home Delivery markets, including warehouse, transportation, routing, dispatch, delivery, installation, returns, and customer-resolution activities • Own operational and financial results, including service improvement plans, continuous improvement initiatives, revenue, expenses, contribution margin, controllable costs, budget performance, and profit improvement plans • Establish and review KPIs, client scorecards, on-time delivery, completion, customer satisfaction, damages, claims, revisits, productivity, capacity, safety, and profitability measures • Lead daily, weekly, and monthly operating reviews; identify root causes, assign actions, and verify resolution of performance gaps • Maintain field presence through market visits, site observations, leader coaching, customer engagement, and validation of operating standards • Ensure sufficient qualified delivery capacity for forecasted demand, seasonal peaks, new business, and contingency requirements • Execute contractor settlement, compensation, incentive, compliance, and performance programs • Ensure adherence to company policies, customer requirements, contractual commitments, safety standards, and applicable regulations, including OSHA and DOT requirements where applicable • Partner with the Vice President of Business Operations and support functions on capacity, compliance, quality, claims, settlement governance, safety, and risk mitigation • Serve as operational leader and escalation point for assigned customer relationships; lead corrective actions and support business reviews • Support customer retention, contract renewals, implementations, market launches, operational expansions, and integration of new service offerings • Develop annual operating plans, forecasts, staffing and capacity plans, and capital or equipment requirements • Drive standard work, process documentation, technology adoption, data integrity, and consistent use of operational systems • Apply Lean, Six Sigma, or comparable continuous improvement methods • Build and develop a high-performing leadership team through selection, onboarding, coaching, performance management, succession planning, recognition, and leadership development • Create an inclusive, accountable operating culture and apply feedback from employees, contractors, customers, and stakeholders • Provide timely visibility to material financial, customer, safety, compliance, capacity, talent, and operational risks, with recommended actions • Perform other duties and responsibilities as assigned

🎯 Requirements

• Bachelor’s Degree in Supply Chain, Logistics, Business Administration, Engineering, or a related field, or an equivalent combination of education and relevant operational leadership experience • Eight or more years of progressively responsible experience in transportation, logistics, supply chain, final mile, home delivery, or a related operating environment • At least three years leading multiple sites, markets, or geographically dispersed teams • Demonstrated responsibility for an operating budget or P&L • Experience leading operations supported by independent contractor delivery networks required • Direct final mile or home delivery experience required • Experience with big-and-bulky products, appliance delivery and installation, or national retailer programs strongly preferred • Experience with customer implementations, market launches, operational turnarounds, contract renewals, or expansion programs preferred • Lean, Six Sigma, or comparable continuous improvement training or certification preferred • Strong operational leadership and change-management capability • Financial acumen and working knowledge of Home Delivery unit economics, contractor expense, labor productivity, forecasting, budgeting, and profitability drivers • Ability to use KPIs, scorecards, trend analysis, and root-cause problem solving • Working knowledge of warehouse, routing, dispatch, delivery, installation, claims, contractor compliance, and customer-experience processes • Ability to develop leaders, set expectations, hold teams accountable, and build succession depth across multiple locations • Strong customer relationship, negotiation, presentation, written communication, and executive escalation skills • Ability to influence across Operations, Business Operations, Account Management, Finance, Technology, Human Resources, Sales, and Client Success • Willing and able to travel frequently within the United States, including regular field visits and occasional overnight, weekend, or extended travel • Proficiency with Microsoft Office Suite and operational reporting tools • Working knowledge of transportation management, routing and dispatch, warehouse management, customer-service, labor/timekeeping, contractor-management, financial, and business-intelligence applications • Ability to occasionally lift and/or move up to 25 pounds • Certificates/Licenses/Registrations: None required

🏖️ Benefits

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions