Digital Support Specialist

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Nymbus

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🏦 Banking

Consulting • Marketing • Banking

Nymbus is a technology company that provides modern banking solutions tailored for banks and credit unions. It offers a robust core banking platform that facilitates the launch of digital banking services and retail strategies, enabling institutions to innovate rapidly while ensuring compliance and operational efficiency. Through its suite of services, including onboarding, digital banking tools, and managed services, Nymbus empowers financial institutions to enhance customer experience and drive growth in a competitive landscape.

📋 Description

• Provide front-line support to consumer and business banking customers for Launch clients • Answer inbound phone calls, secure messages, chats, and other digital communications • Provide prompt, accurate, and professional customer service • Resolve customer issues on first contact whenever possible • Perform account maintenance and servicing for personal and business accounts • Escalate complex or high-risk issues appropriately • Assist small business and commercial customers with online/mobile banking access, user access, password resets, basic ACH and wire inquiries, account balances, transaction research, and business deposit account servicing • Review business account applications and documentation according to policy and regulatory requirements • Ensure compliance with KYC, CIP, and BSA/AML guidelines • Monitor and make decisions on retail and business digital bank applications using structured onboarding procedures • Complete transactions accurately within established guidelines and SLAs • Exercise discretion and sound judgment to mitigate operational and fraud risk • Identify and report system or client-impacting issues • Use multiple programs and systems to investigate, troubleshoot, and resolve inquiries • Document customer interactions clearly and accurately • Participate in testing and validation of banking environments and system enhancements • Participate in coaching, feedback, and ongoing training • Seek opportunities to improve processes and service delivery • Perform other related duties as assigned

🎯 Requirements

• Associate’s Degree or equivalent experience in a related field • 2+ years of experience in a financial institution, call center, or customer service role • Experience supporting consumer and/or small business banking customers preferred • Working knowledge of deposit accounts and basic business banking products • Strong communication skills (verbal and written) • Ability to multitask effectively in a multi-system environment • Strong attention to detail and problem-solving skills • Ability to prioritize and meet performance and SLA expectations • Flexibility to work varied schedules, including evenings, weekends, and holidays as required • Familiarity with KYC/CIP and banking compliance requirements preferred • Stable, high-speed internet connection with minimum upload speeds of 100 Mbps, sustained throughout employment • Legally authorized to work in the United States

🏖️ Benefits

• Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates • Annual cash bonus and equity eligibility, if applicable • Remote Work Environment • Health, dental, and vision insurance, including HSA/FSA/DCA • 401(k) plan • Time-off and company holidays • Additional paid volunteer day • Supplemental Insurance Programs, including voluntary Life, Accident, Critical Illness, Pet Insurance • Employee Assistance Programs [EAP] • Wellness programs • Growth and development programs