Customer Success Operations Analyst

Job not on LinkedIn

🔥 42 minutes ago

🇺🇸 United States – Remote

💵 $120k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Obsidian Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

💰 $90M Series C on 2022-03

Cybersecurity • SaaS

Obsidian Security is a company that specializes in providing comprehensive security solutions for Software as a Service (SaaS) applications. Their platform focuses on SaaS Security Posture Management (SSPM) and Identity Threat Detection and Response (ITDR) to deliver robust protection for both human and non-human identities within SaaS environments. Obsidian Security aims to manage excessive privileges, prevent SaaS configuration drift, achieve compliance, and protect against threats such as token compromise and spear phishing. Through machine learning and strategic partnerships, Obsidian offers deep threat insights and a consolidated view of security alerts with actionable remediation steps, ensuring end-to-end SaaS security for businesses and organizations.

📋 Description

• Own the reporting and automation layer for Customer Success • Translate stakeholder needs for account health, QBR/EBR decks, and executive dashboards into field-level requirements • Build reporting and automation on top of the Customer Success data mart • Shape deterministic and AI/LLM-driven automation workflows • Automate renewal/adoption tracking, ticket triage, diagnostics, and cross-platform workflows • Connect Zendesk with Salesforce, Slack, and the data warehouse to reduce manual handoffs • Help define a secure, auditable data access model with Business Systems and Security • Maintain data quality and documentation for Customer Success data sources • Partner with Business Systems, Product/Engineering, and Customer Success teams

🎯 Requirements

• AI-first approach to problem-solving, evaluating agentic or LLM-driven workflows • Hands-on experience with Databricks or a comparable modern data platform • Experience querying, data modeling on governed marts, and metric/semantic views • Familiarity with Python or another scripting language for data transformation and automation • Strong communication skills to translate ambiguous business reporting needs into concrete data requirements • Experience with Salesforce data and/or customer success platforms such as Totango, Zendesk, or Gainsight is a plus • Understanding of data access governance and security best practices, particularly around customer-tenant data • Comfortable operating with ambiguity and partnering with engineering/business systems teams • Experience designing or implementing automation for technical support workflows and cross-platform integrations is a plus • Experience with cybersecurity, SaaS security, or a technical B2B SaaS environment is a plus, but not required • Satisfactory proof of identity and legal authorization required for all persons hired

🏖️ Benefits

• Competitive compensation with equity and 401k • Comprehensive healthcare with dental and vision coverage • Flexible paid time off and paid holiday time off • 12 weeks of new parent or family leave • Personal and professional development resources