Business Systems Analyst – Order to Cash, OTC

🕒 May 28

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $71.5k - $98.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

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Ocean Spray Cranberries

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1930

🌾 Agriculture

🛍️ eCommerce

💰 Seed Round on 2016-10

Agriculture • eCommerce • Foodservice

Ocean Spray Cranberries is a cooperative of approximately 700 family farmers dedicated to producing high-quality cranberry products. Established in 1930 by three farmers, Ocean Spray focuses on innovation and sustainability, offering a wide range of products including Craisins, juices, fresh fruit, and snacks. With a commitment to planet-friendly practices and healthful ingredients, they strive to connect farms to families, ensuring that their tart but mighty cranberries are enjoyed by consumers everywhere.

📋 Description

• Collaborate with business stakeholders, product owners, SAP development and integration teams, data governance, and subject matter experts to gather requirements, design and deliver implementations and enhancements within SAP S/4HANA SD/OTC • Work with the business and product partners from cross-functional initiatives to support the business processes related to Order-to-Cash and identify opportunities for productivity, efficiency, and growth enabled by tech solutions • Accountable for maintaining SAP BTP integrations with different SAP S/4HANA SD/OTC processes, supporting ecosystems and overseeing, monitoring and closely working with 3rd party offshore support teams and/or Vendor support teams • Document and diagram existing system and business processes and analyze for more efficient methods • Translate functional business requirements into technical requirements working within an agile team • Collaborate within an agile team to perform cost-benefit and return on investment analyses for proposed enhancements and projects to aid management in making implementation decisions • Coordinate and perform use case tests, end-user reviews and post-implementation support • Deliver orientation and training to end users for new capabilities, enhancements and projects including writing documentation • Provide production support, RCA and research application incidents working with developers, end-users, and the Application support team • Assist in prioritizing break/fix and enhancement requests with product managers, business leads, and Application support team to ensure delivery of prioritized requests in a timely manner

🎯 Requirements

• Proven experience as a Functional consultant or Business Systems Analyst or similar role overseeing the design, development, and implementation of software and solutions • Functional and Technical knowledge of SAP S/4HANA SD/OTC required • Understanding of Order-to-Cash business processes including order management, pricing, billing, shipping and customer invoicing • Proficiency in business process modeling and documentation tools​ • Knowledge of software development lifecycle (SDLC), Agile and project management methodologies. • Strong analytical and problem-solving skills. • Excellent written and oral communication skills​ • Excellent listening and interpersonal skills​ • Ability to communicate ideas in both technical and user-friendly language • Ability to take ownership of issues through resolution, including coordination, follow-up, communication, and documentation across cross-functional teams • Demonstrated ability to manage multiple priorities in a fast-paced support and project environment • Ability to work independently while escalating risks and issues appropriately • Eagerness and willingness to learn new concepts, technologies, processes, and business capabilities • 3+ years of functional SAP experience in SAP S/4HANA SD/OTC, ideally in a CPG/Manufacturing business (preferred) • Understanding of Advanced intercompany Sales processes, Rebate and Settlement management, and Available-to-Promise (ATP/aATP) capabilities preferred • Experience supporting SAP IDoc-based integrations, including monitoring, reprocessing, and issue resolution a plus • Knowledge of APIs and other integration methodologies • Enhancement & production management experience • Experience working in a team-oriented, collaborative environment

🏖️ Benefits

• Complete insurance package on Day-1 that includes a plethora of health and wellness programs • Health, Dental and Vision insurance • Health savings account • Flexible spending account • Life and accident insurance • Employee assistance program • Telehealth services • 1:1 health coaching • Supportive benefits for all the stages of your life • 401(k) with up to 6% Company matching; additional potential discretionary match at year-end • Short-Term Incentive/Performance bonuses • Flexible scheduling options • Vacation pay, up to three weeks of time (pro-rated for your first year of employment) • Holiday pay for 12 holidays • Career development and growth opportunities • Tuition/Education assistance programs • Access to LinkedIn Learning • Scholarship programs for children of employees • Parental leave • Bright Horizons Family Solutions – Back-up care, tutoring, etc. • Adoption assistance • Bereavement leave • Up to $300 fitness reimbursement • Up to $300 massage reimbursement • Employee appreciation events • Employee discounts • Charitable giving