Apprentice Epic Beaker Analyst

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 Non-profit

☁️ SaaS

🤝 B2B

Non-profit • SaaS • B2B

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests • Resolve problems with application vendor or other technical support as indicated • Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats • Triage incoming calls and communications to determine the priority level and appropriate team to address issue • May Provide support to the Electronic Health Record Support Analyst (EHRSA) of other organizations • Perform routine build and configuration in Epic and related products as directed by the Sr. Revenue Cycle Analyst mentor • Discuss and provide workflow solutions and ensure understanding of the system through hands on training • Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor • Other duties as assigned

🎯 Requirements

• Completion of an OCHIN workforce training program or similar experience preferred • Must obtain Epic Care Ambulatory Proficiency and Epic Beaker Proficiency within the first 90 days • Experience in an operational lab setting (Laboratory Technologist/Technician) is required • Epic proficiency is strongly preferred • Demonstrated specialized expertise in a defined application area is strongly preferred • Interest in data analysis, problem solving and continuous learning • Basic understanding of healthcare operations and EHR systems • Strong analytical and problem-solving skills • Excellent communication, collaboration, and organizational skills • Strong computer literacy and willingness to learn new tools and systems • Strong attention to detail and ability to follow instructions • Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment

🏖️ Benefits

• Generous compensation package • Health insurance • Flexible work arrangements • Professional development opportunities • Commitment to work-life balance