Apprentice Epic Willow Ambulatory/Pharmacy Analyst

🕒 March 17

🇺🇸 United States – Remote

💵 $49.9k - $59.9k / year

⏰ Full Time

⚪️ Entry-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Support clinical solutions and practice management applications across the OCHIN collaborative • Support systems used by the EPIC Operations Team • Configure applications, troubleshoot technical issues, and discover solutions for OCHIN members • Serve as first line of contact for members to research and coordinate issue resolution • Troubleshoot and resolve issues within application modules in response to user requests • Resolve problems with application vendors or other technical support as indicated • Complete Help Desk tickets, calls, and live chats while meeting SLAs and customer service expectations • Triage incoming calls and communications to determine priority and appropriate team • Provide support to Electronic Health Record Support Analysts of other organizations as needed • Perform routine build and configuration in Epic and related products under the direction of a Senior Revenue Cycle Analyst mentor • Discuss and provide workflow solutions and deliver hands-on system training • Document build specifications, team processes, and complex clinic workflows • Perform other duties as assigned

🎯 Requirements

• Completion of an OCHIN workforce training program or similar experience preferred • Epic proficiency must be obtained within 60 days of employment • Experience working in retail pharmacy preferred • Epic proficiency strongly preferred • Demonstrated specialized expertise in a defined application area strongly preferred • Interest in data analysis, problem solving, and continuous learning • Basic understanding of healthcare operations and EHR systems • Strong analytical and problem-solving skills • Excellent communication, collaboration, and organizational skills • Strong computer literacy and willingness to learn new tools and systems • Strong attention to detail and ability to follow instructions • Successful completion of a 50–60-minute competency assessment before the team interview • Reading, speaking, writing, and understanding English • Ability to work independently and efficiently from a home office environment • High-speed internet service • Distraction-free workplace • COVID-19 vaccination or approved medical/religious exemption required before hire date

🏖️ Benefits

• Generous compensation package • Work-life balance • Professional advancement opportunities • Fully remote work from home • Comprehensive benefits package • COVID-19 vaccination medical or religious exemption process