EPIC Supervisor – Clinical Diagnostics, Maintenance

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 Non-profit

☁️ SaaS

🤝 B2B

Non-profit • SaaS • B2B

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Leads, trains, and motivates the Epic Radiant, Cupid, Lumens, Ambulatory Orders Maintenance Analyst team • Manages projects, prioritization, providing regular feedback for individual development, and training • Communicates and mitigates issues and risks, measuring, and ensuring high quality service • Assesses and makes improvements to the system and processes to improve efficiency • Supports Manager and Team in developing effective workflows • Ensures that new staff are on-boarded in a methodical measured manner that prepares them for success • Serves as an escalation point for complex issues, collaborating with the Help Desk and Product teams • Partners with Epic application teams, pharmacy stakeholders, and IT leadership to ensure seamless integration and communication • Develops and evolves resource allocation strategies to ensure appropriate staffing for ongoing and future projects

🎯 Requirements

• Bachelor’s Degree (Healthcare Informatics or Computer Science preferred) or a combination of college education and 5-7 years of relevant experience • Minimum of 3 years of experience in similar or relevant, Epic Radiant or Cupid Analyst role or Epic Ambulatory with 1 year of supervisory or team lead experience being highly desirable • Must have extensive experience working in Epic EHR • Required certification in at least one of the following: Cupid or EpicCare Ambulatory • Desired certifications include Radiant or Order Transmittal • Experience supporting Lumens-enabled imaging workflows or other non-radiology diagnostic imaging within Epic is nice to have • Experience supporting imaging and/or other diagnostic services such as EKG, Cardiac Monitoring or Stress tests • Strong understanding of end-to-end diagnostic workflows, including ordering, scheduling touchpoints, result routing, and clinical impact • Intermediate proficiency in Microsoft Excel • Consistently acts with integrity and accountability. • Process and detail-oriented, with a strong focus on data-driven decision making. • Proactive, self-motivated, and solution oriented.

🏖️ Benefits

• Generous compensation package • Health insurance • Professional development opportunities • Healthy work-life balance