Patient Experience Application Analyst

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Resolve complex technical issues for assigned Epic patient experience applications • Optimize processes and implement innovative technical solutions • Align technical strategies with business objectives • Collaborate with non-technical stakeholders to bridge technology and organizational goals • Build system applications and application packages • Move application packages through multiple environments • Support patient experience functionality for Community Connects, Critical Access Hospitals, and Rural Healthcare • Support OCHIN business requirements through Go-Live installations or training • Travel nationally for on-site Go-Live support as needed

🎯 Requirements

• Minimum of at least 5 years of experience as an Analyst • Current certification in at least two assigned Epic applications: MyChart, Hello World, and/or Cheers • Nice-to-have certifications: Prelude, Welcome, and Cadence • Healthcare IT work history required • Demonstrated experience in system application build • Strong understanding of Patient Experience workflows, analytics, and technology • Experience building system application packages and moving them through multiple environments • Strong understanding of patient experience functionalities for Community Connects, Critical Access Hospitals, and Rural Healthcare • Strong communication skills with application and technical team members and end users • Integrity and accountability • Process- and detail-oriented approach with focus on data-driven decision-making • Proactive, self-motivated, and solution-oriented • Successful completion of a 50–60-minute competency assessment before the team interview • Ability to read, speak, write, and understand English • Ability to work independently and efficiently from a distraction-free home office • High-speed internet service • Ability to use standard office equipment, computers, and mobile devices • Ability to travel nationally, potentially up to 20%, for on-site Go-Live support based on business requirements • COVID-19 vaccination required as a condition of employment, unless approved for a medical or religious exemption

🏖️ Benefits

• Generous compensation package • Healthy work-life balance • Opportunity for professional advancement • 100% remote work from home • Comprehensive range of benefits • COVID-19 vaccination requirement with medical or religious exemption process • Potential nationwide travel for on-site Go-Live support and training