Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $52k - $60k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Odeko

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🤝 B2B

🏪 Marketplace

SaaS • B2B • Marketplace

Odeko is a company dedicated to streamlining operations for cafes by providing essential supplies and a robust management platform. Their service includes next-day delivery of a comprehensive range of products necessary for running a cafe, such as grab-and-go drinks and pastries. Odeko's smart operations software allows cafes to manage orders, stock supplies, and operate efficiently, saving time and resources. They offer an all-in-one app that aids in managing mobile orders and rewards programs, with a focus on sustainability by reducing carbon emissions through consolidated deliveries. Their platform provides customizable dashboards and insights to cater to each cafe’s unique needs, ultimately supporting growth and efficiency in small businesses.

📋 Description

• Act as the first point of contact for all customer support questions via email, chat, and social media • Create an exceptional, personalized service experience for Odeko customers by providing friendly and timely support for customers • Troubleshoot user problems with the Odeko’s Order Ahead app and Supply Portal • Assist in incoming questions from our ecommerce, shipping and bulk customers • Maintain all support contacts and history in Hubspot, Odeko’s CRM • Cross-functional partnership with the Account Management, Sales, Tech, and Operations team to resolve customer issues in a timely manner • Review delivery reconciliations and issue credits when necessary • Make recommendations to better the customer experience in the form of feature requests, fixing bugs reported by users, product inquiries, etc. • Proactively create expert customer content (e.g. helpdesk articles, videos, webinars) to guide our customers • Own performance to goal on customer satisfaction metrics (NPS, CSAT) and suggest ways to drive improvements in our metrics

🎯 Requirements

• Passion for customer care and a genuine desire to help our customers resolve issues • 1+ years experience in customer service, support or success • Hubspot and Shopify experience are a plus • Advanced problem-solving skills with the ability to think creatively to resolve difficult situations • Strong writing skills and impeccable attention to detail • Computer proficiency required • Comfortable in a fast-paced environment, subject to rapid change and uncertainty • Experience balancing multiple tasks and customer needs simultaneously • Ability to prioritize your workday independently. • Flexible schedule, willing to work off hours and weekends

🏖️ Benefits

• Competitive compensation, healthcare benefits, and opportunity for equity • Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career! • Other great perks - Full lists of benefits available upon request