Client Success Manager – Enterprise Accounts

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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OfficeSpace Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $150M Private Equity Round on 2022-01

Consulting • Logistics • Marketing

OfficeSpace Software is a leading platform in office space management aimed at helping companies navigate the challenges of workplace disruption. The software offers solutions for space allocation and management, move management, and facilities management, focusing on enhancing employee experience through simplified processes like desk booking and handling employee requests. By providing innovative tools to visualize floor plans and test seating arrangements, OfficeSpace empowers organizations to optimize their workspaces, making it a preferred choice for companies like Dropbox, Mailchimp, and PetSmart.

📋 Description

• Own the success, retention, renewal, and growth of a portfolio of enterprise customers with complex organizational structures and executive stakeholders • Build trusted relationships with executive sponsors and business leaders as a strategic advisor throughout the customer lifecycle • Lead enterprise onboarding, adoption, and value realization strategies • Develop and execute strategic Success Plans aligned to customer objectives, adoption milestones, and long-term business goals • Use AI-powered customer success platforms to monitor customer health, predict risk, recommend next-best actions, and identify expansion opportunities • Lead executive Quarterly Business Reviews connecting product adoption to measurable business impact and ROI • Partner with Sales on account strategies supporting renewals, expansion, and long-term customer growth • Lead renewal planning and executive renewal conversations • Advocate for customers with Product, Engineering, Professional Services, and Support • Translate customer feedback into actionable product, customer experience, and go-to-market insights • Design AI-assisted customer engagement workflows • Analyze customer data, industry trends, and organizational change to guide enterprise customers through workplace transformation • Orchestrate AI agents for research, meeting preparation, executive communications, account planning, customer health analysis, and opportunity discovery • Identify scalable playbooks, automation opportunities, and best practices across Customer Success

🎯 Requirements

• 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment • Demonstrated success managing complex enterprise customers with executive stakeholders across long customer lifecycles • Strong executive presence and ability to influence C-level decision makers • Experience driving customer adoption, retention, renewals, expansion, and measurable business outcomes within recurring revenue businesses • Expertise building executive business reviews, strategic account plans, and long-term customer success strategies • Experience using Customer Success platforms and CRM systems such as Gainsight, Salesforce, or equivalent technologies • AI fluency, including experience using AI-enabled platforms for forecasting, customer health analysis, strategic planning, workflow automation, research, and productivity • Experience orchestrating multiple AI tools responsibly while validating outputs through business judgment, customer context, and data quality • Strong analytical thinking and ability to translate data into executive-level recommendations • Exceptional organization, prioritization, and program management skills across complex enterprise engagements • Excellent executive communication, stakeholder management, and cross-functional collaboration skills • Curiosity, adaptability, growth mindset, and passion for learning and applying emerging AI capabilities • Customer-first mindset balancing technology with empathy, trust, and long-term partnership

🏖️ Benefits

• Comprehensive and competitive benefits packages globally supporting health, well-being, and financial security • High-performance culture with recognition and rewards for excellence • Ownership, autonomy, and support to innovate • Continuous learning and professional development • Technology-forward environment with AI and advanced solutions • Collaborative, results-driven environment • Diverse and inclusive workforce commitment