Dispatcher

Job not on LinkedIn

🕒 July 15

🇺🇸 United States – Remote

💵 $1.4k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Offshore Launch

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Offshore Launch is a company that provides AI-powered virtual assistant services to help businesses offload administrative tasks and streamline their operations. By leveraging global talent, Offshore Launch offers significant cost savings, operational efficiencies, and fosters a productive work environment where local teams can focus on high-impact work. Their unique approach includes embedding experienced career professionals into client teams, coupled with ongoing training and AI tools to enhance performance.

📋 Description

• Build and manage daily technician schedules and routing in House Call Pro or equivalent (ServiceTitan, Jobber). • Triage and assign incoming service calls by urgency, technician skill match, and location. • Monitor technician GPS/status in real time and adjust routing for delays, emergencies, or call-outs. • Communicate accurate ETAs to customers and proactively update them on schedule changes. • Handle same-day schedule conflicts and emergency/overflow dispatch. • Maintain accurate, up-to-date job board and hand off complete job details to technicians and CSR. • Escalate recurring scheduling bottlenecks to the PM/Office Manager.

🎯 Requirements

• 2+ years of dispatching experience, ideally in plumbing, HVAC, electrical, or another home services trade. • Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber). • Excellent verbal and written English communication under time pressure. • Comfortable managing high call/message volume and rapid re-prioritization. • Familiarity with GPS/fleet tracking tools. • Basic plumbing terminology knowledge to correctly triage job type and urgency.

🏖️ Benefits

• Guaranteed annual bonus of one month's salary • Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores • Comprehensive health benefits, including dependents: health, life, vision and dental insurance. • 16 days PTO