Patient Service Representative

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Provide exceptional customer service to patients, families, visitors, physicians, and associates • Accept inbound calls within specified response-to-call timeframes • Make outbound calls according to standard work • Identify patients accurately in the EMR system • Obtain and enter accurate patient demographic and financial information • Verify insurance eligibility through online systems, payer websites, or phone • Process faxes and transcribe information into the EMR • Contact care centers regarding urgent patient requests and ensure timely follow-up • Schedule outpatient appointments • Generate and provide patient estimates • Inform patients of outstanding balances and collect balances and co-payments • Provide financial assistance information • Answer questions about insurance residuals and self-pay accounts • Select CPT codes accurately from clinical descriptions • Determine patient out-of-network acceptance • Explain billing procedures and hospital policies • Update and annotate accounts using appropriate standard work • Review insurance information and determine the need for referrals or financial counseling • Educate patients on MyChart, including activation • Participate in and contribute to Lean process development • Comply with organizational, state, and federal patient privacy and confidentiality laws • Confirm physician orders and visit purposes • Verify multidisciplinary outpatient schedules to expedite patient processing • Obtain Release of Information authorizations • Handle customer service concerns using conflict resolution and service recovery skills • Resolve or appropriately escalate patient complaints and concerns • Provide information to physician offices and hospital departments

🎯 Requirements

• High school diploma or GED required • Typing speed of 40 words per minute • Excellent communication skills • Organization skills • Basic computer skills • 1–2 years of previous service-industry experience focused on exceptional customer service, or medical-office, call-center, or collections experience • Ability to accurately use an EMR system • Ability to verify insurance eligibility • Knowledge of CPT codes • Ability to maintain patient confidentiality and comply with PHI and HIPAA requirements • Ability to use conflict resolution and service recovery skills • Ability to work 40 scheduled hours weekly on the day shift • Must work from Ohio

🏖️ Benefits

• Work-from-home arrangement for Ohio residents • Great Place to Work Certified™ organization • Supportive, professional environment • Limitless opportunities to learn and grow • Tools and resources to accomplish the organization’s mission