Patient Service Representative

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Serve as an initial point of contact for patients, physicians, and the public • Provide exceptional customer service during patient, family, visitor, physician, and associate encounters • Accept and make inbound and outbound calls according to customer service standards • Identify patients accurately in the EMR system • Obtain and enter patient demographic and financial information while maintaining confidentiality • Use critical thinking to make decisions, resolve issues, or escalate concerns • Verify insurance eligibility through online systems, payer websites, or telephone • Process faxes and transcribe information into the EMR • Contact care centers regarding urgent patient requests and ensure timely follow-up • Schedule outpatient appointments • Generate, print, and provide patient estimates • Inform patients about outstanding balances, collect balances and copayments, and provide financial assistance information • Answer questions about insurance residuals and self-pay accounts • Select CPT codes accurately from clinical descriptions • Determine patient out-of-network acceptance • Explain billing procedures and hospital policies • Update and annotate accounts using appropriate standard work • Review insurance information and determine the need for referrals or financial counseling • Educate patients on MyChart, including activation • Participate in and contribute to Lean process development • Comply with organizational, state, and federal patient privacy and confidentiality laws and regulations • Confirm physician orders and visit purposes • Verify multidisciplinary outpatient schedules to expedite patient processing • Obtain release-of-information authorization from patients • Handle customer service concerns using conflict resolution and service recovery skills • Resolve patient complaints and concerns or escalate appropriately • Provide information to physician offices and hospital departments when needed

🎯 Requirements

• High school diploma or GED required • Typing speed of 40 words per minute • Excellent communication skills • Organization skills • Basic computer skills • 1–2 years of previous service-industry experience focused on exceptional customer service, or medical office, call center, or collections experience • Ability to maintain patient confidentiality and comply with PHI and HIPAA requirements • Knowledge of CPT codes • Ability to verify insurance eligibility and process patient billing information • Ability to use EMR systems • Ability to use online eligibility systems, payer websites, MyChart, and price estimator products • Ability to work day shift • Work authorization limited to Ohio for remote work

🏖️ Benefits

• Work from home in Ohio • Full-time schedule with 40 scheduled weekly hours • Learning and growth opportunities • Supportive, professional healthcare environment • Tools and resources to accomplish the organization's mission • Great Place to Work Certified™ organization