Patient Service Representative

🔥 12 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Serve as an initial point of contact for patients, physicians, and the public • Provide exceptional customer service during encounters with patients, families, visitors, physicians, and associates • Accept inbound calls and make outbound calls according to customer service standards • Accurately identify patients in the EMR system • Obtain and enter patient demographic and financial information while maintaining confidentiality • Use critical thinking to make decisions, resolve issues, or escalate concerns • Verify insurance eligibility using online systems, payer websites, or telephone • Process faxes and transcribe information into the EMR • Contact care centers regarding urgent patient requests and ensure timely follow-up • Schedule outpatient appointments • Generate, print, and provide patient estimates • Inform patients of outstanding balances, collect balances and copayments, or provide financial assistance information • Answer questions regarding insurance residuals and self-pay accounts • Use CPT codes to select codes from clinical descriptions • Determine out-of-network acceptance • Explain billing procedures and hospital policies and provide documentation • Update and annotate accounts using standard work • Review insurance information and determine need for referrals or financial counseling • Educate patients on MyChart, including activation • Participate in and contribute to Lean process development • Confirm physician orders and visit purposes • Verify multidisciplinary outpatient schedules to expedite patient processing • Obtain Release of Information authorization for medical records • Resolve patient complaints and concerns, escalating appropriately when necessary • Provide information to physician offices and hospital departments

🎯 Requirements

• High School or GED (Required) • Typing of 40 wpm • Excellent communication, organization, and basic computer skills • 1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service, or 1-2 years previous experience in a Medical Office setting, or 1-2 years previous experience in a Call Center, or 1-2 years previous experience in Collections • Comply with organizational, state, and federal laws and regulations related to patient privacy and confidentiality (PHI, HIPAA, etc.)