Senior IT Engineer – Voice Applications

🕒 August 28

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Report to the Voice/Telecom Engineering Manager within the Network and Infrastructure Department • Collaborate with infrastructure architects, engineers, advisors, Enterprise Architects, application teams, and third-party vendors • Plan, budget, and oversee the evaluation, selection, implementation, operation, and performance of technologies and third-party vendors • Develop and execute technology strategy and roadmaps • Develop, document, communicate, and implement infrastructure technology standards • Automate processes to provide always-on solutions and optimal customer experiences • Manage outcomes delivered by third-party supplier vendors • Own relationships with internal customers across OhioHealth business units and service lines • Communicate, coordinate, manage expectations, approve, and assist with crisis management, support escalation, change management, release management, capacity management, and other ITIL processes • Analyze, plan, justify, schedule, and coordinate specialty-area administrative, operational, and financial initiatives • Manage total cost of ownership, optimization, and efficiency initiatives • Oversee supplier reporting metrics, dashboards, and status reporting • Plan, monitor, and control operating and capital budgets for assigned areas

🎯 Requirements

• Bachelor's Degree in Business Administration, Computer/Management Information Systems, Computer Science, Engineering, Mathematics, or related field • 8 years of technical engineering experience • Eight years of experience in a technical engineering role • Participation in process improvement or project work • Subject matter expertise in specialized technologies supporting clinical operations and information systems • Ability to gather, analyze, and interpret business drivers • Project management and process excellence skills • Strong analytical, data-driven approach to problem solving • Strong interpersonal and leadership skills • Advanced technical knowledge of telecom/voice application platforms for contact center/CCaaS, wireless communications, overhead paging, and/or faxing • Ability to function at tactical and operational levels • Ability to work collaboratively in a highly matrixed environment • Ability to drive people, process, and technology changes • Ability to manage ambiguity, solve problems, and drive resources toward deadlines • Knowledge of regulatory and contractual compliance is beneficial • Experience leading large, complex projects across multiple functional departments is beneficial • Experience in a complex healthcare organization is beneficial • Ability to explain complex technical ideas to technical and non-technical audiences is desired

🏖️ Benefits

• Full-time schedule of 40 hours per week • Day shift • Remote work from Ohio