Patient Access Resource Specialist

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $27 - $37 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oregon Health & Science University Foundation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Oregon Health & Science University Foundation is a charitable organization dedicated to supporting healthcare innovation and education. The foundation funds vital programs across Oregon Health & Science University, advancing groundbreaking research in areas such as cancer, children's health, brain health, and reproductive health. Through donations and community support, OHSU Foundation aims to create a healthier future by facilitating access to cutting-edge medical care and fostering the next generation of healthcare professionals.

📋 Description

• Serve as the initial point of contact and face and voice of OHSU Ambulatory Clinics • Coordinate new patient scheduling for Medicine Specialties from initial contact through appointment creation • Collect required patient information, external medical records, and insurance information • Verify demographic and insurance information and update records in Epic • Create new medical records in Epic when needed • Receive incoming calls through the Automated Call Distributor • Work referral queues and assess patient needs based on diagnosis and previous treatments • Schedule or hold appointments according to departmental protocols and document triage information • Monitor Intake Outlook, triage faxes, Epic Pool, and personal Intake basket • Contact referring providers or practices to obtain missing clinical and demographic information • Coordinate with departments and referring practices to support optimal care coordination • Answer telephones within defined standards and triage calls to appropriate practices • Make outbound calls to patients regarding referrals and scheduling • Accurately enter information into appropriate systems and document referral actions in Epic • Verify and route referrals to the correct department or practice • Escalate unmet timeframes and access issues to supervisors or managers • Capture and scan outside medical records into Epic or create CareEverywhere links • Use wait-list work queues to optimize provider slots • Resolve patient inquiries and escalate complaints through the established chain of command • Maintain courteous, professional behavior and a positive patient experience • Spend approximately 90–95% of time on phones, email, and computer-based communication

🎯 Requirements

• One year of experience in a medical office setting, including high-volume direct patient contact and scheduling of appointments; managed care authorization experience may be required depending on position description • OR one and a half years of work experience in a high-volume direct public contact position and 6 months of experience in a medical office setting • Thorough knowledge of PAS policies and procedures • Demonstrated advanced PAS user skills • Extensive knowledge of integrated care at OHSU • Basic computer skills, including word processing, Windows applications, and online scheduling; database skills preferred • Excellent verbal and written communication skills • Strong customer service orientation • Demonstrated effectiveness in confrontational customer interactions • High School Diploma or GED preferred • OHSU experience preferred • Thorough knowledge of patient and referral processes in EPIC preferred • Demonstrated advanced patient scheduling skills preferred • Experience with electronic scheduling and electronic medical record systems preferred • Advanced computer skills, including MS Word, Excel, Access, Epic, and online resource use • Demonstrated efficiency, problem-solving, and negotiation skills in resolving patient concerns • Ability to meet department performance standards for efficiency, production, timeliness, and accuracy • Ability to multitask in a high-volume situation • Strong attention to detail and processes • Ability to work autonomously with high accuracy and speed and meet deadlines