Order Management Associate

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Omega Bio-tek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Omega Bio-tek is a biotechnology company that specializes in innovative DNA and RNA purification solutions. With over 25 years of experience in the industry, they offer a wide range of automated and manual products for various applications, including biobanking, oncology, and environmental testing. Their products aim to facilitate research and diagnostics across multiple sectors, enhancing the efficiency and reliability of nucleic acid purification processes.

📋 Description

• Process customer orders within the ERP system • Respond to routine customer requests via email, phone, or mail • Support the Sales Team through accurate and timely entry of sample requests • Answer customer inquiries or direct them to the appropriate department • Follow up on order fulfillment from entry through delivery • Work closely with Planning to facilitate order information flow • Distribute information across multiple departments in a timely manner • Maintain and update accurate customer database information • Collaborate cross-functionally with multiple departments • Perform other administrative duties as assigned • Follow established company SOP and ISO Guidelines

🎯 Requirements

• 1+ years of administrative, customer service, or equivalent experience • Ability to multitask and work independently and as part of a team • Ability to produce consistently high-quality results under tight deadlines • Strong attention to detail and organization • Resourceful, proactive self-starter able to think ahead • Excellent verbal and written communication skills • Ability to work well with colleagues at all levels • Proficiency in MS Office, including Word, PowerPoint, and Excel • Bachelor’s degree preferred • Availability Monday–Friday, ideally 9:00 a.m.–1:00 p.m. EST

🏖️ Benefits

• Part-time schedule • Flexible daytime hours • Some flexibility in working hours • Collaborative work environment