Principal Client Onboarding & Implementation Manager

🕒 June 19

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Logo of Ometria

Ometria

51 - 200 employees

Founded 2013

🛍️ eCommerce

☁️ SaaS

💰 $40M Series C on 2021-11

eCommerce • Marketing • SaaS

Ometria is a customer data and marketing platform designed to help retailers create personalized marketing experiences. By leveraging data collected through various touchpoints, Ometria enables businesses to understand their customers better and deliver personalized communications that drive customer retention and engagement. The platform integrates with existing eCommerce sites and uses advanced analytics to optimize marketing strategies, increase sales, and improve customer loyalty. Ometria's solution is ideal for eCommerce businesses looking to enhance their customer engagement efforts.

📋 Description

• Own enterprise project delivery end to end • Lead onboarding and integration projects for complex North American enterprise accounts • Create and maintain detailed project plans • Proactively identify and manage risks gradually • Ensure every integration solves the client's agreed use cases • Build strong relationships with technical and commercial stakeholders • Lead client meetings with clear agendas and follow-up • Provide regular visibility on project status • Act as primary PS contact for North American CS, Sales, and Solutions Architecture teams • Work closely with the EMEA Professional Services team • Review and improve delivery processes and contribute to onboarding and training

🎯 Requirements

• 7+ years of technical project management experience in an enterprise SaaS organisation • Strong working knowledge of APIs, data feeds and system integrations • Stakeholder gravitas with senior commercial and technical stakeholders • Project management rigour with detailed plans and risk logs • Understanding of how retailers are structured and tech stacks • Organised and accountable • Ability to operate independently in a global team

🏖️ Benefits

• Unlimited paid time off • Health Insurance • Dental • Vision • Mental Health Support

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