Senior Documentation Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $25.7k - $38.5k / year

⏰ Full Time

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Diabetes Youth Families

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1938

⚕️ Healthcare Insurance

🔧 Hardware

Healthcare Insurance • Hardware

Diabetes Youth Families is a company that provides wearable insulin delivery solutions for diabetes management. Their primary products, such as the Omnipod 5 and Omnipod DASH systems, offer tubeless and automated insulin delivery for people with Type 1 and Type 2 diabetes, allowing users to manage their condition without the need for multiple daily injections. The systems integrate with continuous glucose monitoring (CGM) devices and can be controlled via compatible smartphones, enhancing the freedom and lifestyle of individuals living with diabetes. With a focus on reducing the burden of diabetes management, they offer financial assistance, support resources, and trial programs to help users adapt to their innovative solutions. The company emphasizes making life simpler while managing diabetes through technology-driven insulin management systems.

📋 Description

• Manage multiple queues promptly and accurately • Verify and audit customer information in Salesforce • Support additional business functions with documentation auditing • Work with all departments that receive customer-related documentation • Ensure all correspondence/documentation is distributed and attached to customer records correctly • Follow standardized workflows as defined by management • Manage queue within Salesforce for duplicate auditing • Manage queue for physician verification • Manage consent verification queue and assign outreach task • Review voicemail bucket and assign to appropriate rep • Properly review faxes received and link to appropriate customer record • Validate Clinic Contract Assignments • Provide feedback to management team as needed.

🎯 Requirements

• Associates degree and 3+ years’ related experience working in a professional environment • Knowledge of diabetes and experience supporting customers with diabetes is preferred. • Experience with Salesforce CRM is preferred. • Effective written and oral communication skills • Strong attention to detail and follow up skills • Strong analytical and problem solving skills • Demonstrated initiative and “do what it takes work approach” to get the job done • Exceptional customer service orientation • Team player; ability to work cooperatively and collaboratively with others (internally and externally) • Flexible and resilient in work approach • Ability to work in a fast paced environment, managing multiple priorities

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs