Outreach Specialist

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OncoveryCare

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OncoveryCare is the first virtual survivorship clinic for those living with and beyond cancer. We are committed to empowering cancer survivors by providing comprehensive care, tools, and support to navigate their survivorship journey. Our dedicated survivorship-trained care team offers physical and mental health services, survivorship care planning, navigation to community resources, and peer mentorship, supporting survivors in leading happier, healthier lives post-cancer.

📋 Description

• Conduct outreach: Make outbound calls to eligible cancer survivors to introduce OncoveryCare and support them in scheduling care • Prepare patients for visits: Ensure patients have the information and tech support needed to access their first appointment • Manage patient communication: Send appointment confirmations and follow-up emails when patients can’t be reached by phone • Coordinate with the team: Work closely with the care team to troubleshoot issues and ensure a smooth experience for every patient • Share materials: Send welcome packets and educational materials to patients • Track engagement: Maintain accurate records of outreach efforts and scheduled appointments • Improve workflows: Share feedback on outreach trends and patient conversations, and suggest workflow improvements based on those insights • Support admin: Handle administrative tasks that keep our onboarding process running efficiently

🎯 Requirements

• 2-3 years of experience in a patient-facing, customer service, sales, or care coordination role • A warm, professional, and empathetic phone presence • Comfort with cold-calling, high-volume outreach, and engaging patients who may not be expecting your call • Sensitivity and compassion when discussing cancer and working with survivors • Strong organizational skills and attention to detail • Self-motivated and comfortable working in a fast-paced, remote-first environment with minimal oversight • Tech-savviness and ease with tools such as EHRs, CRMs, spreadsheets, and patient communication platforms

🏖️ Benefits

• Diversity and inclusion commitment • Fast-paced startup environment