Customer Success Manager

🕒 July 13

🇺🇸 United States – Remote

💵 $110k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OneImaging

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

OneImaging is the nation's leading comprehensive radiology care management platform, dedicated to drastically reducing the cost of medical imaging. By providing transparent pricing and seamless integration with insurance plans, OneImaging enables its members to access imaging services that are typically 80% cheaper than the national average. The company offers nationwide coverage with over 4,800 accredited centers and aims to make diagnostic imaging an affordable employee benefit. By focusing on prevention, detection, and diagnostics, OneImaging helps in the early diagnosis of chronic diseases, ultimately reducing healthcare costs and improving patient outcomes.

📋 Description

• Lead the end-to-end customer onboarding and implementation process. • Configure and manage customer-specific data feeds and ensure accurate, timely data exchange between systems. • Build trusted relationships with customer stakeholders and act as a strategic advisor and escalation point. • Align customer goals with OneImaging’s program. • Analyze customer data and performance metrics to drive adoption and customer outcomes. • Deliver regular reports and business reviews to key stakeholders. • Represent the customer internally and share feedback to influence product and service enhancements. • Identify process optimization, customer experience, and efficiency improvements. • Collaborate with Sales, Product, Engineering, and Support teams to ensure a seamless customer journey. • Manage revenue and strategic initiatives for the assigned book of business after launch.

🎯 Requirements

• 5+ years of experience in a Customer Success/Account Management role in a digital health employer solution environment involving benefits administration. • Strong technical aptitude and ability to understand and manage data feeds, integrations, and system configurations. • Ability to manage through ambiguity, build processes, and help scale the Customer Success organization. • Ability to manage complex ecosystem vendor partners within a healthcare and benefits program. • Proven track record of building strategic relationships with key customer stakeholders. • Analytical mindset with experience delivering actionable insights through reporting and data analysis. • Excellent project management skills and ability to manage multiple priorities and deliver results on time.

🏖️ Benefits

• Bonus eligible • Equity incentive plan • Competitive benefits plans