Support Operations Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OneImaging

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

OneImaging is the nation's leading comprehensive radiology care management platform, dedicated to drastically reducing the cost of medical imaging. By providing transparent pricing and seamless integration with insurance plans, OneImaging enables its members to access imaging services that are typically 80% cheaper than the national average. The company offers nationwide coverage with over 4,800 accredited centers and aims to make diagnostic imaging an affordable employee benefit. By focusing on prevention, detection, and diagnostics, OneImaging helps in the early diagnosis of chronic diseases, ultimately reducing healthcare costs and improving patient outcomes.

📋 Description

• Serve as the first point of contact for employee technology requests submitted via Slack (Linear Asks), email, and chat. • Triage, prioritize, and dispatch incoming tickets in Linear. • Resolve Tier 1 issues directly and escalate complex issues with clear documentation. • Troubleshoot account access, password resets, hardware, printers, mobile device access, email flow, and core business applications. • Administer Google Workspace user accounts and access, including onboarding/offboarding, group membership, and device enrollment support. • Support mobile device access and endpoint management, including Context-Aware Access and device enrollment troubleshooting. • Document resolutions and build and maintain knowledge base articles. • Contribute to standardized, repeatable support processes. • Track ticket status through resolution and maintain records for monthly reporting. • Assist with hardware provisioning, imaging, deployment, and inventory tracking. • Provide professional, patient, service-oriented support to employees of all technical skill levels. • Report directly to the Manager of IT Operations.

🎯 Requirements

• 1+ years of experience in an IT helpdesk, service desk, or technical support role. • Foundational knowledge of computer systems, operating systems (Windows and macOS), and basic networking concepts. • Experience with a ticketing system (Linear, Jira, ServiceNow, or similar). • Familiarity with Google Workspace or Microsoft 365 administration. • Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. • Excellent organization, prioritization, and time-management skills. • High school diploma or GED required; associate's degree in IT or related field preferred. • CompTIA A+, ITIL Foundations, or equivalent certification preferred. • Experience supporting a healthcare or other regulated environment, including awareness of HIPAA and PHI handling preferred. • Experience with Google Endpoint Management, Context-Aware Access, or mobile device management (MDM) preferred. • Familiarity with Slack administration and helpdesk automation tooling preferred. • Experience building documentation and knowledge base content in a growing IT function preferred.