Garnishment Support Advisor

Job not on LinkedIn

🕒 June 6

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Series B on 2015-06

B2B • SaaS • Finance

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Manage high-priority and sensitive escalations (judgments, show cause notices, hearing demands, court-ordered corrections), coordinating across agencies, courts, Legal, Accounting, Customer Support, and Garnishment Specialists to drive resolution. • Serve as the escalation SME for complex or ambiguous garnishment scenarios, providing technical and regulatory guidance to Specialists and Processors. • Act as the dedicated operational liaison during customer onboarding, offboarding, acquisitions, and business changes, including entering or uploading garnishment orders and correcting customer-created orders within the appropriate billing structure. • Conduct onboarding audits for accuracy, completeness, and proper configuration; provide early-cycle guidance to new Workday customers to prevent downstream errors. • Own EIWO enrollment and unenrollment throughout the customer lifecycle and manage lump sum reporting for support orders. • Own the end-to-end lifecycle of Deduct and Hold (D&H) audits and stale-dated check audits, including agency validation and initiating reissue or refund workflows. • Ensure compliance with state and federal regulations across all reporting activities, including weekly Minnesota Levy reporting (data validation and agency submission). • Track audit findings to identify systemic issues and drive process improvements across Garnishment Operations. • Maintain detailed records and deliver clear customer-facing audit summaries. • Support root-cause analysis efforts and contribute to internal documentation, playbooks, SOPs, and Knowledge Library content. • Provide troubleshooting support for advanced Workday configuration issues and participate in continuous improvement initiatives.

🎯 Requirements

• High School diploma or equivalent; Associate's or Bachelor's degree preferred • Minimum of 3 years of experience in garnishment operations, payroll services, or agency coordination • Strong knowledge of garnishment regulations and order lifecycles • Experience with Workday or similar HCM/payroll systems • Proficient use of Microsoft Office including Excel, Outlook, and Word • 5+ years of experience in garnishment operations for Level 2 and Level 3 consideration preferred • Experience with Workday configuration and testing preferred • Prior experience in compliance, agency relations, or audit management preferred • Familiarity with Salesforce, EIWO portals, and state agency reporting systems preferred • Experience supporting complex customers, escalations, or regulatory workflows

🏖️ Benefits

• values-based culture • upward mobility • professional development with opportunities of all kinds