Project Management Intern

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

👨‍🎓 Internship

⚪️ Entry-level

👷‍♀️ Project Manager

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OneTouch Direct

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📡 Telecommunications

☁️ SaaS

B2B • Telecommunications • SaaS

OneTouch Direct is a company that specializes in business process outsourcing solutions, offering omni-channel support, collections, acquisitions, and lead generation services. By seamlessly extending their clients' operations, they focus on delivering high-quality experiences that translate business products and service features into effective communication and training programs. They operate both domestically and internationally, with a passionate corporate culture that prioritizes strong client relationships and program performance enhancement. They serve diverse industries such as banking, telecom, retail, and healthcare insurance, developing customized strategies and solutions aligned with customer needs.

📋 Description

• Assist with documenting business processes, workflows, and operational procedures • Create, update, and maintain Standard Operating Procedures (SOPs) and process documentation • Support project coordination activities including task tracking, follow-ups, and status updates • Conduct research and compile findings related to business operations, customer experience, reporting, and process improvement initiatives • Assist with reconciliation and validation of operational and reporting data • Assist with testing and evaluating AI tools and business use cases • Help create reports, dashboards, presentations, and operational summaries for leadership and business teams • Identify reporting inconsistencies, trends, and outliers and assist with compiling supporting analysis • Assist with developing surveys, collecting feedback, and organizing results for business initiatives • Participate in meetings and document action items, process updates, and follow-up tasks • Support continuous improvement initiatives by identifying opportunities to improve organization, efficiency, and communication • Assist with testing and evaluating business tools, reporting processes, and emerging technologies, including AI-enabled productivity tools • Perform additional administrative, operational, and project support duties as assigned

🎯 Requirements

• Interest in AI, automation, business analytics, or emerging technologies • Comfortable learning and experimenting with new software and digital tools • Ability to evaluate information for accuracy and completeness • Strong curiosity and willingness to explore innovative business solutions • Strong written documentation and note-taking abilities • Ability to organize information in a clear and structured manner • Comfortable working with spreadsheets, reports, and business data • Ability to prioritize tasks and meet deadlines in a fast-paced environment • Strong listening and information-gathering skills • Ability to follow established processes while also identifying improvement opportunities • Basic understanding of business professionalism and workplace communication • Ability to ask thoughtful questions and seek clarification when needed

🏖️ Benefits

• Full-Time Hours: 40 hours per week schedule • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! • Benefits: Health Care Plan (Medical, Dental & Vision) • Culture: Diverse, welcoming culture with Employee Resource Groups • Referrals: Refer a friend and earn up to $2,000 per person!