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Seasonal Customer Service Representative

🕒 Yesterday

🤠 Texas – Remote

infoinfo

💵 $15 / year

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Where this job comes from

Posted on OneTouch Direct's careers page, not through a job board

First seen by Remote Rocketship Yesterday

Still open on OneTouch Direct's site. Checked 23 hours ago.

Logo of OneTouch Direct

OneTouch Direct

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

OneTouch Direct is a company that specializes in business process outsourcing solutions, offering omni-channel support, collections, acquisitions, and lead generation services. By seamlessly extending their clients' operations, they focus on delivering high-quality experiences that translate business products and service features into effective communication and training programs. They operate both domestically and internationally, with a passionate corporate culture that prioritizes strong client relationships and program performance enhancement. They serve diverse industries such as banking, telecom, retail, and healthcare insurance, developing customized strategies and solutions aligned with customer needs.

📋 Description

• Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery. • Accurately provide information regarding FEMA programs, eligibility requirements, and application processes. • Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided. • Address customer concerns with professionalism and empathy while ensuring a compassionate approach. • Collaborate effectively with team members and escalate complex cases when necessary.

🎯 Requirements

• A high school diploma or equivalent is required. • Minimum of 1-2 years of customer service experience, preferably in a remote environment. • Strong verbal and written communication skills, with the ability to convey information clearly and effectively. • Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality. • Proficient in the use of computers and various software applications. • Reliable internet connection and a quiet work environment. • Experience working with governmental or non-profit organizations is an advantage.

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