Project Engineer

🕒 April 16

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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RIEDEL Communications

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🛍️ eCommerce

🤖 Artificial Intelligence

eCommerce • Artificial Intelligence • IT

RIEDEL Communications is a managed service provider specializing in AI-driven digital marketing, social media management, and IT digital transformation. They offer comprehensive support for office network management and IT solutions, ensuring businesses can effectively navigate the digital landscape. RIEDEL Communications works as an extension of client teams, delivering expert marketing insights and technology solutions to enhance brand visibility and operational efficiency.

📋 Description

• Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery. • Work in conjunction with Riedel Teams and Customers to organize and prepare for onsite commissioning and training including all content and materials required. • Ensure all pre and post commissioning documentation is complete for proper handover to the Support teams. • Ensure services quoted and ordered are appropriate and expenses are tracked. • Advise Management on project status, risks and mitigation, and scope. • Track and resolve any project related issues. • Research and promote additional business opportunities, solutions, and services sales to the client and sales team. • Manage and take ownership of Customer Support cases. • Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend. • Support customers with remote online sessions when needed. • Reproduce issues on service lab equipment. • Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical sales skills. • Act as market and industry aware collaborator providing information on competition and market trends. • Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance • Develop and maintain knowledge base articles, user documentation, and guides to support products and services • Utilize the knowledge base to efficiently resolve customer issues

🎯 Requirements

• Bachelor’s degree or equivalent program related to information technology, SW/EE engineering, computer science, or related field. • 4+ years of proven experience in a relevant market field, interacting with customers, ideally in the broadcast and entertainment Audio/Video market • Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP) • Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-7, NMOS, PTP) • Knowledge of IP technologies and standards (VM, TCP, UDP, IGMP, VLAN, PTP, with Cisco, Arista, or NETGEAR certification preferred) • Knowledge of cloud-based media streaming technologies (RTMP, SRT, JPEG-XS, MXF, etc) and knowledge of public cloud provider technologies and infrastructure such as AWS, Azure, Google • Technical and operational knowledge of live production equipment (software production switchers, instant replay, video review, etc.) • Knowledge of fiber optic systems and RF systems a plus • Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred) • Excellent communication & presentation skills, with strong knowledge of PowerPoint, Word, Excel • Attention to detail and a strong work ethic • Ability to work independently, while contributing to a team environment collaborating across departments • Understanding of knowledge management principles and methodologies • Proficiency with Learning Management Systems, Knowledge Base software, and/or CRM platforms preferred. KCS v6 Practices certification highly desirable. • Proven ability to create clear, concise, and engaging content for diverse audiences. • Mobility and willingness to travel – lives within reachable proximity of a major airport (willing to travel approximately 50% of the time) • Language Skills English (fluent) French, Spanish or Portuguese a plus.

🏖️ Benefits

• Health insurance • Professional development