Customer Success Manager, Ads Solutions

🕒 April 29

🏢🏡 San Francisco – Hybrid

💵 $162k - $230k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

OpenAI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

OpenAI is a leading research organization and company dedicated to creating advanced artificial intelligence technology, with a strong emphasis on safety and ethical considerations. OpenAI's mission is to ensure that artificial general intelligence (AGI) benefits all of humanity. The company develops AI products like ChatGPT, which can assist users with tasks ranging from everyday requests to complex enterprise solutions. OpenAI also provides an API platform that integrates its AI models into various applications. The company is focused on innovation in AI and improving data analysis capabilities, while emphasizing safety and ethical governance of their systems.

📋 Description

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact. • Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. • Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. • Identify opportunities to expand partnerships through increased product adoption and incremental investment. • Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. • Surface advertiser feedback and insights to inform product improvements and long-term strategy. • Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

🎯 Requirements

• Has 3+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. • Has experience managing advertiser or agency relationships in a platform, publisher, or adtech environment. • Is comfortable interpreting performance data and translating insights into strategic recommendations. • Has experience with data querying (e.g. SQL, advanced excel/GSheet) • Communicates clearly and builds trust with both technical and non-technical stakeholders. • Operates with ownership and accountability in fast-moving, evolving environments. • Demonstrates sound judgment and a commitment to user trust and responsible platform growth.

🏖️ Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit) • 401(k) retirement plan with employer match • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks) • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law) • Mental health and wellness support • Employer-paid basic life and disability coverage • Annual learning and development stipend to fuel your professional growth • Daily meals in our offices, and meal delivery credits as eligible • Relocation support for eligible employees • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.