Client Success Manager

🔥 1 hour ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Opendate

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

🤝 B2B

SaaS • B2B

Opendate is a software platform that unifies ticketing, booking, marketing, and venue operations for independent music venues, performing arts organizations, and attractions. The platform provides tools to create and sell general admission and reserved seating tickets, manage calendars and inbound artists, handle settlements and advances, and run box-office/point-of-sale operations. It includes an intelligent fan CRM, automated email and SMS marketing, branded websites and embeds, social media tools, fraud protection, API access, and real-time dashboards and reporting to help venues streamline workflows, increase ticket revenue, and replace multiple point tools with one connected system.

📋 Description

• Lead high-touch onboarding for new clients, including configuration, workflow design, and tailored training • Serve as the primary point of contact throughout the client lifecycle, managing relationships, expectations, and escalations • Build trusted partnerships with venue operators and teams, acting as an extension of their business • Guide clients through change, complexity, and growth as their operations evolve • Proactively monitor client health and identify risks and opportunities • Drive adoption of advanced platform features and best practices • Partner with Sales and leadership on renewals, expansions, and upsell opportunities • Translate client goals into measurable outcomes tied to retention and growth • Maintain clean, accurate account documentation and lifecycle tracking • Surface recurring product gaps, workflow challenges, and strategic insights to Product • Contribute to onboarding playbooks, success frameworks, and internal tooling as the CS function scales • Help define and track core CS metrics (time-to-value, adoption, health, retention, expansion) • Collaborate with Marketing on client stories, references, and advocacy • Influence product roadmap through high-signal client feedback and real-world use cases

🎯 Requirements

• 3–5+ years of experience in Client Success, Account Management, or SaaS onboarding—ideally in live events or hospitality • Proven ability to manage complex accounts and long-term client relationships • Strong facilitation and communication skills across live training, written communication, and strategic conversations • High ownership mindset: proactive, accountable, and comfortable operating independently in ambiguous environments, exercising sound judgment and ownership • Highly organized, detail-oriented, and effective at juggling competing priorities • Familiarity with modern SaaS tooling (Google Workspace, Slack, HubSpot, Linear, etc.) • Thrives in a fast-moving, entrepreneurial environment • Willingness to travel for client and company needs

🏖️ Benefits

• Ownership over meaningful client relationships, outcomes, and success • The opportunity to help shape and scale Opendate’s Client Success function • Competitive compensation with performance-based bonus and equity (role-dependent) • Benefits including health, vision, dental, flexible PTO, 401(k) match, and remote-friendly policies • Travel opportunities for onboardings, trainings, and team gatherings