Parent Support Specialist

🔥 1 minute ago

🌵 Arizona, Colorado, +29 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenEd.co

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📚 Education

👥 B2C

Education • B2C

OpenEd. co is a provider of free, state-based homeschooling programs and resources for families. The site offers courses, clubs, cohorts, enrollment guidance, newsletters, and community support to help parents run flexible, at-home education; it emphasizes being widely recommended by homeschool families and operates across multiple U. S. states. Materials and enrollment appear focused on K–12 homeschool support delivered directly to families online (courses, clubs, resources, and informational guides).

📋 Description

• Provide immediate support to parents via phone, text, email, online chat, video conferences, and social media forums • Answer questions about children’s educational programs • Triage and respond to parent requests using OpenEd’s help ticketing system • Maintain accurate interaction records, document FAQs, and update databases • Advise parents and guardians on education program schedules tailored to each child • Participate in Parent Support team meetings • Coordinate consistent, up-to-date information across support channels • Liaise with team leads and partner schools on complex situations • Manage the intervention process and help families meet program requirements • Administer or assist with Q&A and Parent Information Sessions • Plan or assist with community events • Identify parent issues proactively and develop strategic solutions • Continuously improve the experience for families and teammates

🎯 Requirements

• Commitment to maintaining flexible availability during traditional business hours in the Pacific Time Zone • Familiarity with Google products such as Gmail, Calendar, Docs, Forms, and Sheets • Access to a smartphone, high-speed internet, computer, webcam, and headset • Hands-on experience managing tickets or customer interactions in a CRM or help desk platform such as HubSpot, Intercom, or Zendesk is a plus • Associate’s degree from an accredited college or university; or related advanced learning experiences • 1–3 years of customer service experience, account management, or marketing • Must be eligible to work in the U.S. • Must be located in one of the listed eligible states

🏖️ Benefits

• Remote work • Flexible availability during traditional business hours in the Pacific Time Zone • Opportunity to contribute to a mission-driven education company • Equal opportunity employment