Clinical Specialist, RN – Education

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series A - OpenLoop Health on 2023-03

SaaS • B2B • Enterprise

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Assist in the maintenance and optimization of clinical onboarding modules within the Learning Management System • Ensure training materials reflect current practices, workflows, and platform capabilities • Support provider readiness by monitoring metrics and feedback related to onboarding and training activities. • Monitor designated communication channels to identify, triage, or escalate clinical or technical onboarding issues • Maintain and update clinical documentation and training materials across verticals and clients • Translate clinical workflows, regulatory requirements, and platform updates into clear, user-friendly educational materials • Assist in the development of new training resources related to clinical initiatives, workflow enhancements, or product updates • Support knowledge base management • Support the Sr. Clinical Specialist (NP) in coordinating required and supplemental materials for client launch preparedness • Collaborate with cross-functional teams to ensure clinical readiness for go-live • Participate in regular Clinical Education team meetings to align on priorities, share insights, and address challenges • Collaborate cross-functionally with Clinical Operations and Quality teams to support training and implementation efforts • Contribute to the ongoing refinement of clinical onboarding, training programs, and launch workflows to improve scalability and effectiveness • Identify trends, gaps, or recurring issues in provider education and escalate recommendations • Support quality improvement initiatives related to clinical training and provider performance • Assist with additional duties as assigned

🎯 Requirements

• Active, unencumbered Registered Nurse (RN) license • Strong clinical knowledge with ability to apply critical thinking in non-patient-facing, operational contexts • Excellent communication, organization, and cross-functional collaboration skills • Ability to interpret clinical workflows and translate them into clear, structured educational content • Comfortable working in fast-paced, high-growth environments with evolving priorities • Demonstrated adaptability to new technologies, systems, and workflows • Experience in clinical education, training, onboarding, or staff development (preferred) • Background in telehealth, virtual care, or healthcare technology environments (preferred) • Familiarity with clinical documentation standards, regulatory considerations, and quality assurance processes (preferred) • Experience with platforms such as Notion, Confluence, Dosespot, Photon, Amazon Connect, Slack, Zoom, Zoho, and G-Suite (preferred)

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Generous PTO & hybrid-working flexibility • 401(k) + Company Match • Life Insurance, Pet insurance, and more