Provider Experience Specialist

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series A - OpenLoop Health on 2023-03

SaaS • B2B • Enterprise

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Serve as the primary point of contact for providers throughout onboarding and their early weeks, building trust and ensuring a positive experience. • Coordinate onboarding logistics, including scheduling and rescheduling sessions, to maintain provider progress from offer acceptance through initial clinical shifts. • Ensure providers are fully prepared for their first shifts by confirming system access, credentialing, and clinical readiness. • Conduct weekly check-ins during the first 4–6 weeks to support engagement, answer questions, and proactively address concerns. • Partner cross-functionally with Recruitment, Medical Operations, Practice Management, and IT to drive onboarding completion and resolve issues efficiently. • Facilitate and track provider cross-training opportunities to expand readiness and utilization. • Collect and analyze provider feedback from surveys and direct interactions to identify trends and improvement opportunities. • Identify process gaps, recommend improvements, and escalate concerns as appropriate. • Maintain accurate documentation of provider progress, communications, and onboarding milestones. • Manage complex onboarding scenarios and resolve non-routine issues with minimal oversight. • Provide guidance and support to junior team members as needed. • Other duties as assigned.

🎯 Requirements

• 2–4 years of experience in provider relations, onboarding, customer success, or a related field (healthcare preferred). • Strong communication and interpersonal skills with the ability to build trust and rapport quickly. • Highly organized and proactive, with the ability to manage multiple provider relationships simultaneously. • Confident facilitating live sessions and leading group discussions. • Demonstrated ability to handle complex or non-routine issues and drive resolution independently. • Skilled at identifying patterns, surfacing insights, and recommending process improvements. • Passionate about improving the provider experience and delivering high-quality support.

🏖️ Benefits

• Flexible working hours • Professional development opportunities