Senior Implementation Manager

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Translate approved client solutions and requirements into a technical work breakdown covering configuration, integrations, data, environments, testing, deployment and documentation • Configure OpenLoop’s platform and implementation-specific workflows using established standards and reusable patterns • Implement and validate client and third-party integrations using APIs, webhooks, authentication, data mapping and other supported connectivity methods • Execute data migration, cleanup, transformation, backfill and reconciliation activities • Use SQL, APIs, logs, payloads, configuration tools and AI-assisted scripting or development to complete implementation work and diagnose problems • Configure event-driven automation and triggering logic across the platform • Partner directly with client technical teams to clarify requirements, exchange specifications, resolve integration issues and validate expected behavior • Build and execute technical test plans covering complete workflows, failure paths, retries, duplicate events, data integrity, permissions and external dependencies • Prepare technical environments, data and functionality required for UAT; resolve technical defects and provide evidence to readiness owners • Determine whether implemented solutions meet OpenLoop’s technical definition of done and provide technical sign-off • Troubleshoot implementation and production-stabilization issues by comparing expected with actual behavior, isolating the failing layer and establishing reproducible evidence • Distinguish configuration issues, deployment defects, data problems, client integration failures, third-party failures and genuine OpenLoop product gaps • Resolve implementation-owned issues directly and escalate genuine product defects or capability gaps with clear reproduction steps, evidence, impact and required behavior • Protect long-term platform supportability by using standard configuration and integration patterns • Identify when client requests require an approved exception, reusable implementation capability or Product and Engineering support • Produce and maintain technical documentation, including configuration records, mappings, integration specifications, deployment notes, test evidence, known limitations and as-built implementation details • Provide the Technical Project Manager with estimates, technical status, dependencies, risks and changes affecting the integrated plan • Support go-live and stabilization, then transition the implementation into Support and Customer Success • Use AI thoughtfully for configuration, scripting, debugging, test creation and documentation while validating accuracy and safety • Contribute reusable configurations, scripts, test packs, documentation and implementation patterns • Translate operational and clinical requirements or protocols into patient workflows and validate journeys from patient and operator perspectives • Partner closely with the Technical Project Manager, who owns the overall plan and cross-functional implementation process

🎯 Requirements

• 3–6+ years of experience in implementation engineering, integration engineering, solutions engineering, customer engineering, application engineering, technical consulting or support engineering • Demonstrated experience personally implementing technical solutions for external customers—not only managing implementation projects • Hands-on experience with APIs, webhooks, authentication, structured payloads, data mapping and third-party integrations • Experience configuring complex SaaS platforms or implementation-specific workflows • Experience performing data migrations, transformations, cleanup, backfills or reconciliation • Ability to use SQL and technical debugging tools to investigate data and application behavior • Experience testing complete integrations and workflows across multiple systems • Strong troubleshooting skills using logs, payloads, configuration, test results and reproducible scenarios • Experience working directly with technical and nontechnical customer stakeholders • Ability to produce clear technical documentation that another engineer can use to understand and support the implementation • Ability to distinguish implementation work from product defects and specify required Product or Engineering support clearly • Experience supporting solutions through UAT, go-live and production stabilization • Experience with healthcare technology, virtual care, EHRs, pharmacy, labs, clinical workflows, RCM or provider data • Hands-on experience with REST APIs, webhooks, event triggers, and low-code workflow/automation tools (e.g., Zoho Flow, Zapier, or similar) • Experience with DNS, DNS masking, and SMTP • Experience with Postman, cURL, API clients, monitoring tools and cloud-based development environments • Ability to write or modify lightweight scripts using Python, JavaScript, graphql or a comparable language • Familiarity with environment management, deployment workflows and configuration versioning • Experience creating automated technical or regression tests • Experience using AI-assisted development and debugging tools responsibly • Experience in a high-growth environment where implementation standards and tooling were still developing • Ability to prioritize and execute independently within an ambiguous environment

🏖️ Benefits

• Medical, Dental & Vision • Flexible Spending and Health Savings Accounts • Generous PTO • Remote-work flexibility • 401(k) with Company Match • Life Insurance • Pet Insurance • Competitive compensation • Relatively flat organizational structure • Autonomy, Competence and Belonging culture