Senior Product Manager

🕒 August 26

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 13%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Define and drive product strategy for insurance capture, real-time and batch eligibility verification, benefits detail, and coverage discovery • Drive accuracy, speed, and completeness of eligibility responses • Define how inconsistent payer data is normalized into trusted benefit information • Define client consumption of eligibility through APIs, configuration, and reporting • Communicate roadmap priorities, tradeoffs, and timelines to internal stakeholders and external partners • Act as a trusted product advisor to senior leaders across Product, Services, Engineering, and Design • Write clear, actionable product requirements and success metrics • Hold product work accountable to eligibility accuracy, eligibility issues at time of service, eligibility-driven denial rate, manual verification touches, and payer coverage and uptime

🎯 Requirements

• 5+ years of product management experience, including significant experience working directly with customers or clients • At least 3 years in healthcare revenue cycle, payer operations, or health insurance technology • Hands-on knowledge of eligibility and benefits workflows, including 270/271 exchanges • Working fluency across insurance capture, claims submission, denials, patient billing, and downstream revenue-cycle impacts • Demonstrated experience building, communicating, and managing product roadmaps • Strong technical acumen with APIs, data models, integration tradeoffs, and payer documentation • Comfort working with transactional data, troubleshooting anomalies, and validating hypotheses • Strong communication skills with internal teams and external stakeholders • Familiarity with virtual care, care delivery platforms, or healthcare operations • Direct experience with clearinghouses or EDI transaction sets (270/271, 276/277, 837, 835), or coverage discovery products • Familiarity with Medicare, Medicaid, commercial billing differences, and multi-state operations • Experience with Healthie or comparable EMR platforms • Experience applying AI or automation to verification workflows • Background in a B2B2C or white-label environment • SQL proficiency

🏖️ Benefits

• Autonomy, competence, and belonging-focused company culture • Relatively flat organizational structure • Encouragement to bring ideas to the table and make things happen • Empowered and supported to do your best work