Staff Product Manager – Products & Services

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series A - OpenLoop Health on 2023-03

SaaS • B2B • Enterprise

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Define and drive product strategy for Patient CRM and Patient 360 the context and engagement layer for OpenLoop's existing patient base • Build the data and context foundation that powers AI-first features: follow-up prioritization, winback campaigns, proactive support workflows, and care-journey recommendations • Partner closely with Engineering, Design, and Clinical Operations to ship platform capabilities that scale across OpenLoop's B2B client base • Develop and manage a roadmap that balances near-term patient retention outcomes with the long-term investment in patient context and data quality that AI capabilities depend on • Act as a trusted product advisor to senior leaders across Product, Engineering, and Services

🎯 Requirements

• 7+ years of product management experience, with demonstrated ownership of patient-facing, consumer-facing, or CRM-adjacent products • Proven experience building on data-rich product surfaces — CRM, engagement platforms, support workflows, or similar • Demonstrated experience integrating or building AI/ML-powered features grounded in structured product context or user history • Strong experience building, communicating, and managing product roadmaps across cross-functional teams • Demonstrated ability to navigate ambiguity and make sound prioritization decisions in a fast-moving environment

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more