Process Design Specialist II

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $84.2k - $140.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

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Openly

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

Insurance • Enterprise • Technology

Openly is a next-generation insurance provider focusing on homeowners insurance. They offer premium, comprehensive coverage through a network of independent agents, simplifying the process with technology. Openly aims to provide high-value home insurance with ease and transparency, enhancing the efficiency of their agency partners and improving customer satisfaction. Their approach is built on using technology to streamline quoting, customize policies, and provide excellent customer experiences.

📋 Description

• Coordinate, plan, and implement projects by analyzing and understanding project scope and objectives. • Drive multiple simultaneous projects and initiatives to successful, on-time completion. • Liaise and communicate with project stakeholders across the claims organization regarding project details, deliverables, and timelines. • Recognize operational problems by performing root-cause analysis to drive impactful solutions for the organization. • Analyze and evaluate existing process workflows to identify inefficiencies, bottlenecks, and areas requiring improvement, then design and produce updated processes, procedures, and documentation with appropriate guidance and oversight. • Create process maps with little to no assistance and lead process design, improvement, and root-cause analysis working sessions. • Analyze data to identify opportunities and trends, monitor project effectiveness against key performance indicators (KPIs), and generate reports and presentations on process performance. • Motivate, inspire, and influence peers and leaders without being their direct manager, enabling collaboration on new processes and training.

🎯 Requirements

• 3-5 years of property claims experience, with in-depth knowledge of the claims process (FNOL, reading a policy, investigation, coverage determination, evaluation, and settlement) sufficient to support adjusting teams. • Ability to break down complex concepts into manageable pieces, identify patterns, and identify a path forward. • Strong, customer-centric written and oral communication; able to communicate concisely and consistently to a wide range of internal and external stakeholders. • Motivates and inspires cross-functionally; able to influence and lead teammates from various backgrounds without direct authority. • Delivers on deadlines while balancing competing priorities; self-motivated, well-organized, and able to work independently on assigned or leader-directed workloads. • Willingness to learn different methodologies and problem-solving tools, including root-cause analysis, process mapping, and project management. • An early adopter who embraces new technology, processes, and software; proficient in Microsoft and Google, project management, training, and documentation tools, and AI tools; able to train peers on new tools. • Able to analyze quantitative and qualitative data to identify trends, measure performance, and drive decisions at a fast pace.

🏖️ Benefits

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it. • Competitive Salary & Equity • Comprehensive Medical, Dental, and Vision Plan Offerings • Life and disability coverage including voluntary options • Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements • 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute. • Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace • Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity. • Be Well Program - Employees receive $50 per month to use towards your overall well-being • Paid Volunteer Service Hours • Referral Program and Reward