Technology Specialist

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🔥 0 minutes ago

🌲 North Carolina, South Carolina, +1 more states – Remote

🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Openwork

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1967

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

Openwork is a modern staffing and recruitment firm that matches job seekers with employers across industries such as accounting, customer service, HR, IT, manufacturing, skilled trades, and logistics. They combine over 50 years of staffing experience with technology-enabled services — including candidate and employer portals, quick matching, payroll support, and benefits — to deliver fast time-to-fill and long-term placements. Headquartered in Austin, TX, Openwork emphasizes strong customer service, rapid turnaround (claiming 12x faster matches than typical staffing firms), and building lasting employer-employee fits.

📋 Description

• Serve as the first point of contact for employee technology support requests through the helpdesk system • Respond to, prioritize, and triage tickets within defined SLA expectations • Troubleshoot and resolve hardware, software, and connectivity issues for end users • Own issues through resolution or escalate to senior technical resources with complete documentation of troubleshooting steps • Set up, configure, and provision employee devices including laptops, mobile devices, and peripherals • Support new hire onboarding by ensuring timely device setup, system access, and software provisioning • Support employee offboarding, including device collection and access deprovisioning • Maintain accurate hardware inventory and reconcile assets against active employees on a regular basis • Coordinate device orders, shipping, returns, and overall hardware lifecycle management • Maintain technology vendor registry including contracts, renewals, pricing, and key contacts • Contribute to and maintain technology SOPs, documentation, and knowledge base articles; review quarterly for accuracy • Coordinate with internal technical resources to resolve escalated issues and track progress through resolution • Research ISP options for office locations and support setup coordination when needed • Track recurring issues and identify opportunities for process or documentation improvements • Support additional onboarding/offboarding administrative tasks as needed

🎯 Requirements

• Experience in IT support, helpdesk, or desktop support environments • Strong troubleshooting skills across hardware, software, and basic connectivity issues • Familiarity with device provisioning, user onboarding, and account/access management • Experience using ticketing systems and maintaining accurate documentation • Strong attention to detail, especially with asset tracking and follow-through • Clear communication skills with both technical and non-technical users • Ability to stay organized in a fast-paced, service-driven environment • A proactive, ownership-driven approach to resolving issues and improving processes

🏖️ Benefits

• Competitive base salary with monthly commissions or bonus potential • Generous PTO and paid holidays • Comprehensive healthcare benefits • Dog-friendly offices (yes, really!) • A people-first culture built on collaboration, accountability, and shared growth